Experience

[cu]health

• Australia
• Health and Human Services
• 1 - 100 Employee

• General Manager Operations

  • Oct 2022 - Present

  CU Health is a Health Tech company. Our clients are businesses who offer our services to their employees as an employee wellbeing benefit. As the General Manager Operations, my role is to oversee day-to-day operations of the business, streamlining processes and increasing cost efficiency. My role spans from product development, operations management, procurement, security and compliance and financial management of the business. Working alongside executive leadership to create long term business sustainability and implement strategy. Show less



Macquarie University

• Australia
• Higher Education
• 700 & Above Employee

• Faculty Operations Manager

  • May 2018 - May 2022

  The Faculty of Arts at Macquarie University was ranked #2 in the QS World University Rankings. As the Faculty Operations Manager of the Faculty of Arts, my role looked after all administration processes, WHS and facility management for the Faculty. I was responsible for process improvement and led system implementation projects. My role included extensive stakeholder engagement and management across the University as well as within the Faculty. I led the operations team and managed the operations budget for relevant areas within the Faculty. Show less



Lux Group

• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2016 - Feb 2018

  Lux Group Limited is a public company which was divided into three businesses: product, everyday and travel. Within the Product business it housed ecommerce websites including: BrandsExclusive, The Home, Pop, The Active. As an Operations Manager, my main responsibilities were managing and increasing the efficiency of supply chain processes and continuously looking at ways to improve using IT automation. I contributed to various interdepartmental initiatives that contributed to long-term operational excellence by utilising lean processes. Other responsibilities included performing quality checks and ensuring the supply chain met their KPIs. Show less

• Supply Chain Team Leader

  • Mar 2015 - Oct 2016

  This role played a vital role in the day-to-day success of this fast-growing e-business by problem-solving, troubleshooting and preventing supply chain issues from arising, whilst managing the Supply Chain team and ensuring they met and exceeded their KPI's.



TheHome.com.au

• 1 - 100 Employee

• Operations Coordinator

  • Feb 2014 - Mar 2015

  The Home was a startup ecommerce website that sold heavily discounted homewares, decorative items and furniture. As an Operations Coordinator in the Supply Chain team, the role included working with various 3PL warehouses both domestically and internationally to problem solve various issues and ensure customer orders went out on time. There was also a considerable amount of liaising with suppliers to resolve shortage issues. The role was very fast paced and required excellent attention to detail as well as advanced excel usage. Show less



Apple Retail

• France
• Retail
• 100 - 200 Employee

• Family Room Specialist

  • Jun 2012 - Mar 2014

  As a Family Room Specialist, I worked at the Genius Bar and problem solved software and hardware issues that customers had with their Iphones, Ipads and Ipods. The role required advanced complaint management, utilising the Apple Steps of Service which included showing empathy. The role involved extensive problem solving and trouble shooting of issues, keeping up to date with technological advancements of Apple products and large amount of time management skills. During my time at Apple, I was also heavily involved in the Safety and OHS team for the store, where we implemented new, safe and smart processes to encourage others to think and act safely in the workplace. Show less