Anousak Phaengyavong

Systems Administrator at DMA - DuCharme, McMillen & Associates, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Skills

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Bio

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Credentials

  • MCSE: Productivity
    Microsoft
    Sep, 2016
    - Nov, 2024
  • MCSA: Office 365
    Microsoft
    Mar, 2015
    - Nov, 2024
  • MCSA: Windows Server 2012
    Microsoft
    Dec, 2014
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Sep, 2014
    - Nov, 2024
  • CCNA Routing and Switching
    Cisco
    Sep, 2016
    - Nov, 2024
  • MCSE: Messaging
    Microsoft
    Sep, 2015
    - Nov, 2024

Experience

  • DMA - DuCharme, McMillen & Associates, Inc.
    • Accounting
    • 500 - 600 Employee
    • Systems Administrator
      • Jan 2017 - Present

      Provide Systems Administration support by utilizing the traditional systems administration skill set of Windows, Exchange, SharePoint, VMWare and Infrastructure in a cloud/on-premise environment. Assist in developing policies and procedures applicable to deploying cloud/on-premise based technologies. - Configure and administer solutions that use Microsoft Azure. - Administer hybrid environment Exchange 2016/Office365 - Mimecast Administrator - Troubleshoot escalated tickets from Help Desk.

  • Symplexity
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Tier 3 NOC Support Specialist
      • Jun 2014 - Jan 2017

      Highly trained, highly personable, highly dependable technology resources: that's who we are. ENS Group is a full-service technology consulting firm headquartered in Fort Wayne, Indiana. We possess more than 180 certifications in Microsoft, Cisco, HP, and VMware. Our engineers use this unparalleled expertise to bring you the latest solutions in data center design, network technologies, managed services, business continuity, and training. Our unique approach to solving technology-related challenges is what sets us apart; we will approach each project from both a business operations and technology standpoint. We learn about your business, ensuring you receive the best solutions available to seamlessly integrate within your organization and promote growth. Responsible for escalated tickets from Tier 1 and 2 techs. Monitoring a large number of client networks and resolving alerts. System administration for diverse environments.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Counter Operations Agent
      • May 2014 - Oct 2014

      Responsible for contacting clients about repairs and updates. Answering phone calls pertaining to the Geek Squad. Assisting clients at our Geek Squad counter. Responsible for contacting clients about repairs and updates. Answering phone calls pertaining to the Geek Squad. Assisting clients at our Geek Squad counter.

  • ISA, Inc
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant For Aetna Inc.
      • Oct 2010 - Aug 2013

      Hired to work Level 2 Desktop Support at Aetna. Hired to work Level 2 Desktop Support at Aetna.

  • Aetna, a CVS Health Company
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Level 2 Desktop Support
      • Oct 2010 - Aug 2013

      Supported over 250 office workers, 150 teleworkers and two remote offices. Planned and implemented Windows 7 rollout for the Fort Wayne site. Maintained inventory of pcs, laptops, and telephones through lease replacement cycles. Supported diverse environment that consisted of desktops, laptops, thin clients, and virtual machines. Level 1 Help Desk Support shifts that supported 35,000 employees worldwide. Supported over 250 office workers, 150 teleworkers and two remote offices. Planned and implemented Windows 7 rollout for the Fort Wayne site. Maintained inventory of pcs, laptops, and telephones through lease replacement cycles. Supported diverse environment that consisted of desktops, laptops, thin clients, and virtual machines. Level 1 Help Desk Support shifts that supported 35,000 employees worldwide.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Counter Operations Agent
      • Oct 2006 - Jun 2011

      Interacted closely with my service manager and supervisor to generate reports of the research of serviced products that come in and out of the store. Answered phone calls about the Geek Squad Set-up new computers Media/Sales – managed home entertainment sales Inventory – processed all the shipping and receiving Interacted closely with my service manager and supervisor to generate reports of the research of serviced products that come in and out of the store. Answered phone calls about the Geek Squad Set-up new computers Media/Sales – managed home entertainment sales Inventory – processed all the shipping and receiving

Education

  • Purdue University Fort Wayne
    Information Systems
    2010 - 2012
  • ITT Technical Institute-Fort Wayne
    Associate, Information Technology
    2008 - 2009
  • Purdue University Fort Wayne
    Computer Engineering
    2004 - 2007
  • Elmhurst High School
    Honors Diploma
    2000 - 2004

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