Anouk Durgnat
Devops Team Payment Coordinator at SECUTIX- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Anglais Full professional proficiency
-
Allemand Limited working proficiency
-
Espagnol Elementary proficiency
-
Français Native or bilingual proficiency
Topline Score
Bio
Sokhanita Breton
It was a real pleasure to work with Anouk. Accountable member of Customer Service she provided a good service on time and quality to a demanding customers. Smart, quick learner and accountable person, Customer Service team can always count on her support.
Céline Manca
I worked with Anouk for 2 years and I can only recommend her. She is very detailed oriented and a fast learner. She was involved in multiple projects such as new CRM implementation but also new features in the Secutix solution. She knows how to handle critical incident communication but also resolution. Anouk is also a good coach/trainer and became the main point of contact for all the team members when it come to payment question.
Sokhanita Breton
It was a real pleasure to work with Anouk. Accountable member of Customer Service she provided a good service on time and quality to a demanding customers. Smart, quick learner and accountable person, Customer Service team can always count on her support.
Céline Manca
I worked with Anouk for 2 years and I can only recommend her. She is very detailed oriented and a fast learner. She was involved in multiple projects such as new CRM implementation but also new features in the Secutix solution. She knows how to handle critical incident communication but also resolution. Anouk is also a good coach/trainer and became the main point of contact for all the team members when it come to payment question.
Sokhanita Breton
It was a real pleasure to work with Anouk. Accountable member of Customer Service she provided a good service on time and quality to a demanding customers. Smart, quick learner and accountable person, Customer Service team can always count on her support.
Céline Manca
I worked with Anouk for 2 years and I can only recommend her. She is very detailed oriented and a fast learner. She was involved in multiple projects such as new CRM implementation but also new features in the Secutix solution. She knows how to handle critical incident communication but also resolution. Anouk is also a good coach/trainer and became the main point of contact for all the team members when it come to payment question.
Sokhanita Breton
It was a real pleasure to work with Anouk. Accountable member of Customer Service she provided a good service on time and quality to a demanding customers. Smart, quick learner and accountable person, Customer Service team can always count on her support.
Céline Manca
I worked with Anouk for 2 years and I can only recommend her. She is very detailed oriented and a fast learner. She was involved in multiple projects such as new CRM implementation but also new features in the Secutix solution. She knows how to handle critical incident communication but also resolution. Anouk is also a good coach/trainer and became the main point of contact for all the team members when it come to payment question.
Experience
-
SECUTIX
-
Switzerland
-
Software Development
-
100 - 200 Employee
-
Devops Team Payment Coordinator
-
Sep 2021 - Present
• Manage & monitor payment team's activities to ensure quality and on-time deliveries.• Agile coach for team members in order to implement Agile-QA best practices• Participate in production support by coordinating the resolution of complex problems• Provide L2/L3 support for customer service team• Document creation for software functionalities and processes• Configure and manage PSP payment set up for new customer• AWS infrastructure monitoring• Coordinate test execution and report progress• Perform root cause analysis of bugs if necessary• KPI Reports for quality indicators Show less
-
-
Customer Support Senior Specialist L2
-
Aug 2009 - Aug 2021
➡ For renowned clients in the world of museums, entertainment, sports: ▪ Parameterization of the SecuTix ticketing solution (ticketshop and box office sales) ▪ New software: Management, planning and test execution. ▪ Management of Swiss and international "Premium" institutional customers (weekly meeting for points follow-up). ▪ Assignment of technical incidents to the appropriate people ▪ Specialization for the implementation of online payment. Assisting users with payment tracking. ▪ Managing contact base in Microsoft CRM, creating and sending various communications to customers. ▪ Participated in the specification and implementation of a new CRM Support. Show less
-
-
-
ELCA Group
-
Switzerland
-
IT Services and IT Consulting
-
700 & Above Employee
-
Receptionist
-
Jan 2009 - Jul 2009
-
-
-
RTS - Radio Télévision Suisse
-
Switzerland
-
Broadcast Media Production and Distribution
-
700 & Above Employee
-
HR Assistant
-
Feb 2008 - Dec 2008
▪ Managed all personnel related requests for a company with 650 Swiss and foreign employees. ▪ Management of contracts and tasks related to social insurance. ▪ Managed all personnel related requests for a company with 650 Swiss and foreign employees. ▪ Management of contracts and tasks related to social insurance.
-
-
-
University of Lausanne - UNIL
-
Switzerland
-
Research Services
-
700 & Above Employee
-
HR Assistant
-
Jun 2006 - Dec 2007
▪ Implemented new standardized procedures for HR. ▪ Managing payroll through the SAP payroll application. ▪ Tracking recruitment and applications. ▪ Inserting contracts into the database, renewals and modifications of existing contracts. ▪ Implemented new standardized procedures for HR. ▪ Managing payroll through the SAP payroll application. ▪ Tracking recruitment and applications. ▪ Inserting contracts into the database, renewals and modifications of existing contracts.
-
-
-
Electro-matériel
-
Région de Lausanne, Suisse
-
Commercial employee
-
Jun 2006 - Dec 2006
▪ Entering invoices and sales to merchants. ▪ Entering invoices and sales to merchants.
-
-
-
-
Executive Secretary
-
Aug 2004 - Apr 2006
▪ Welcomed guests, check-in and check-out. ▪ Preparation of hotel accounting for auditing by the trustee. ▪ Follow-up of staff scheduling.▪ Management of reservations, offers and billing.
-
-
Apprentice commercial employee
-
Aug 2001 - Aug 2004
-
-
-
EMS Les Cerisiers
-
Payerne
-
Nursing assistant
-
Jan 2001 - Jun 2001
▪ Miscellaneous care of the elderly ▪ Miscellaneous care of the elderly
-
-
Education
-
2015 -
SAWI
Social Media Specialist, Passed, 5.7 with honors -
2001 - 2004
Ecole professionnelle commerciale Lausanne
CFC employée de commerce
Community
