Operations Manager - Middle East and Africa

• Jul 2022 - Present

Talent Development Manager

• Sep 2021 - Jul 2022

Manager, OD & Communication

• Mar 2019 - Sep 2021

Organizational Development - Design and implement strategies centered on "Quality of Principals", the number one KPI of TCF- Performance management - design and implementation of a target based performance appraisal mechanism for 900 principals across Pakistan- To ensure timely hiring of quality principals through Assessment Centres in TCF schools in 31 areas across 5 regions across Pakistan- Ensure quality of principal hiring & Assessment Centre Management through monthly data tracking & monitoring and periodic Dashboard generation- Monitor and improve quality of newly hired principals through a thorough onboarding program- Automation of Principal Hiring dashboards, developing SOPs for core processes, and all other projectsCommunication and Rewards- End-to-end execution of yearly Rewards Program for faculty and non-faculty staff pan-Pakistan - including design and content of brochure, vendor onboarding, printing and dispatching- Analysis of TCF's existing Rewards program for faculty and non-faculty staff using data and providing recommendations for changes

Assistant Manager - Special Projects

• Feb 2018 - Feb 2019

- Designing, creating and implementing programs and reports for performance management of various departments- Managing the operating rhythm of regular interactions, forums and reviews being led / attended by the CEO- Designing dashboards and reports for performance and financial management of TCF schools- Establish work plans, track KPIs and follow up on deliverables across departments- Support to the CEO for various conferences, seminars, corporate and board meetings- Organize internal events owned by the CEO department

Assistant Manager

• Apr 2017 - Jan 2018

- Streamlined donation management procedure from donation pick-up requests to managing overall inflow of donations into the organization- Project Salesforce - leading a mass donor data cleanup project to consolidate all donor data from 2015 onto Salesforce - a CRM platform- Custodian for all updated product pricing (ambulance pricing, costs per student etc) to be used for marketing and business development purposes - Designed and executed an end-to-end internal fundraising campaign throughout Aman Foundation to raise funds for Aman Ambulances - The campaign was structured as an internal competition, where employees formed teams and competed to raise the highest amount of funds - Handled all marketing, communications, execution, and operational aspects of the campaign- Maintained a comprehensive database of all donations coming into the organization- Donor reporting and stewardship – responsible for periodic donor reporting for Pakistan-based donors- Identifying partnerships and business opportunities – identified possible partnership options to improve financial sustainability of Aman’s programs - understanding partner’s needs and identifying synergies, drafting proposals with detailed costing - Independently managing 5 donation portals for Pakistan and UK- AmanUK - Manage operational activities of AmanUK such as donor reporting and donor stewardship

Management Trainee (AmanLeader)

• Sep 2015 - Apr 2017

1. Strategic Projects- Designed AmanLeaders Mentorship Program as part of AmanLeaders retention strategy- Prepared preliminary concept note for a clinics model which was presented to a multinational in Dubai- Supported Manager Strategy in preparing Quarterly Board Pack of Trustees- MLE Support: Coordinated and supported Central Support Services in preparing process flow playbooks- Prepared an extensive contact database to be used for Aman Foundation events and communications- PowerPoint presentations: Aman Foundation Official Deck, Corporate Profile, Career Services- Prepared PowerPoint presentations for various external conferences where Aman Foundation was represented- Support to CEO on various research and PowerPoint projects- Research support to Dubai office2. Strategy and New Ventures- Independently developed a financial pre-feasibility model and concept note for a potential venture to be undertaken by Aman Foundation- Devised a detailed action and implementation plan on MS Project for a potential merger- Monthly reporting and consolidation of departmental KPIs for Aman Foundation Board Pack- Assisted in conducting surveys for a market analysis on the healthcare sector- Conducted basic PowerPoint Training for the incoming Management Trainees3. Measurement, Learning and Evaluation department- Monthly monitoring, reporting and consolidation of key performance indicators AMANTECH and Health business units through the Value Creation Plan (VCP), a tool used for monitoring - Undertook an in-depth SWOT analysis of AMAN Community Health Program (ACHP) which entailed indepth internal and external research- Undertook a rigorous forms review exercise for AMAN Health Business units which included a review of all forms to be incorporated in an integrated software for AMAN Health- Conducted a research to assess recall and effectiveness of the marketing strategies used in the AMANTECH Recruitment Drives

Intern

• May 2014 - Jun 2014

- Assisted in updating the Energy Report for the department - Developed the format and material for the Innovations section of the Engro Foods website. - Assisted in updating the Energy Report for the department - Developed the format and material for the Innovations section of the Engro Foods website.

Human Resources Intern

• Jun 2013 - Jul 2013

- Assisted in standardizing the organizational structure of the High Tension (HT) network of K-Electric - Consolidated huge raw data files into well-structured and organized formats - Assisted in standardizing the organizational structure of the High Tension (HT) network of K-Electric - Consolidated huge raw data files into well-structured and organized formats