CUSTOMER SUPPORT AND UPSELL REPRESENTATIVE—eBook Writing

• Jan 2022 - Present

• Responding to customers’ needs and requirements and listening to their stories to be communicated to the writers. • Achieving the monthly upsell target and also handling front sales. • Supervising the team of writer and editing and proofreading the content before final submission. • Responding to customers’ needs and requirements and listening to their stories to be communicated to the writers. • Achieving the monthly upsell target and also handling front sales. • Supervising the team of writer and editing and proofreading the content before final submission.

Assistant Manager (Content Production)

• Jan 2021 - Present

Freelance Writer

• Apr 2015 - Present

I am a freelance writer since 2015. I have efficiently handled and completed variety of writing projects within this time lapse. I have been doing content and academic writing for local and international clients. I am a freelance writer since 2015. I have efficiently handled and completed variety of writing projects within this time lapse. I have been doing content and academic writing for local and international clients.

CUSTOMER SUPPORT AND UPSELL REPRESENTATIVE

• Jul 2021 - Dec 2021

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints • Achieving monthly Upsell target. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR) Show less

Head Of Production (Content)

• Jan 2020 - Jan 2021

SEO SPECIALIST AND SENIOR CONTENT WRITER

• Jul 2019 - Jan 2020

• Optimizing copy and landing pages for search engine optimization • Performing ongoing keyword research including discovery and expansion of keyword opportunities • Researching and implementing content recommendations for organic SEO success • Develop and implement link building strategy • Work with editorial and marketing teams to drive SEO in content creation and content programming • Writing guest posts to be posted across various platforms • Supervising social media team for social media content creation. Show less

Senior Content Writer

• Mar 2019 - Jun 2019

Content Writer

• Jun 2018 - Feb 2019