Experience

Grit Software Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Engineer

  • Sep 2021 - Present



Google Developer Student Clubs

• United States
• Education Administration Programs
• 400 - 500 Employee

• Officer

  • Aug 2020 - Dec 2020



Gateway One Lending & Finance

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Contingent Worker - IT Support Analyst

  • May 2019 - Aug 2019

  Planned and solely executed Windows 10 upgrade for ~200 employees in a 3-month window Batch troubleshooting and escalation On-site IT support – Support with Oracle software, VoIP software, and hardware setup and usage Planned and solely executed Windows 10 upgrade for ~200 employees in a 3-month window Batch troubleshooting and escalation On-site IT support – Support with Oracle software, VoIP software, and hardware setup and usage



Gateway One Lending & Finance

• Team Lead, Production Support

  • Nov 2017 - Jun 2018

  Promoted due to grasp of all functions required of an IT Support Analyst.Managed training for help desk team members.Assumed responsibility for overseeing all help desk activity for Tampa office, including:Hardware replacementsInventory managementCoordinated initial response to outages and other office wide issuesCoordinate staffing needs and project priority.

• IT Support Analyst

  • Apr 2016 - Nov 2017

  Monitored and logged overnight batch processesHandled escalation to upper management and vendors regarding issues with the overnight batchHandled new user creation in Active Directory and desktop configurationUsed Service Now ticketing system to create and assign incidents and requests to the appropriate person.Troubleshoot employee technical issues as needed