Experience

JD Sports Germany & Austria

• Germany
• Retail
• 1 - 100 Employee

• Senior Social Media Executive Germany & Austria

  • Apr 2023 - Present

  • Management and leadership of the German/Austrian social and influencer team • Over-viewing the continued growth & development of all local social media channels • Working closely with our head of marketing to execute market specific campaigns • Responsible for governance and management of the marketing social media budget • Build close relationships with 3rd party brands to collaborate on launches, sponsorships and activations • Working closely with our Social Media Analyst, take a data-led approach to social media Show less



JD Sports Netherlands

• Netherlands
• Retail
• 1 - 100 Employee

• Social Media Executive Germany

  • Jun 2021 - Apr 2023

  • Continuously build and improve the organic and paid social media channels ; ensure regular content is managed and pushed • Work with the Multi-Channel Manager, Social Manager, Multi-Channel Senior, Influencer Exec. and Marketing team on developing integrated strategies that ensure social is always in the focus • Work with the buying/merchandising team on ensuring all relevant products are being promoted and showcased in the best way possible • Work with brands and third parties on promoting campaigns & competitions, and report back on results to show the benefits and coverage obtained • Carry out extensive strategies and campaign ideas that will help improve follower numbers and interaction figures across all channels • Manage and develop the weekly social reporting pack to show week-on-week performance growth and trends over time to present to the Social Media Manager and Multi-Channel Manager • Continuously monitor advances in social media and technology and share any interesting findings and points of interest to the wider team, to ensure the social channels are always capitalizing and are at the forefront of new advances Show less



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Inside Sales & Delivery Advisor | EMEA

  • Mar 2020 - Jun 2021

  • Receive inbound leads to assess the prospect's needs and support on the concern • Maintain customer relationships from the initial interaction up until delivery day • Use a consultative approach to influence customer purchase while also aiding buy in to the mission, business model, and Tesla brand • Receive inbound leads to assess the prospect's needs and support on the concern • Maintain customer relationships from the initial interaction up until delivery day • Use a consultative approach to influence customer purchase while also aiding buy in to the mission, business model, and Tesla brand



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Client Service Consultant

  • Jan 2019 - Mar 2020

  • Supported customer needs by fielding diverse questions about issues such as current prices and upcoming company changes • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns • Using company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions • Supported customer needs by fielding diverse questions about issues such as current prices and upcoming company changes • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns • Using company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions



Radio Leipzig BCS Broadcast Sachsen GmbH & Co. KG Radio

• Germany
• Retail
• 1 - 100 Employee

• Editorial Staff

  • Jan 2018 - Mar 2018

  • Writing texts for the moderators and recording phone interviews • Creating surveys for the radio programme • Participation in press conferences • Writing texts for the moderators and recording phone interviews • Creating surveys for the radio programme • Participation in press conferences