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5.0

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Carmen Lindemann

Ann-Marie was one of the best senior managers that I have ever worked with. The guidance she provided to myself made me very successful within a large organisation. She personally took time to check in on me frequently and helped me overcome any obstacles I felt were reducing my ability to do my best. (For this I am truely forever grateful). She cared and wanted to help. Ann-Marie wants to see people reach their best and has the ability to guide people and achieve positive outcomes. Thank you Ann-Marie for all that you have done for me. You are an amazing lady. 😊

Winnie Chen CFP, EMBA, CMC

Ann-Marie is the most generous, kind, compassionate general manager I've ever work with and I was also fortunate to be mentored by AM during the time. AM led by example and shared her experience; the warm approach AM has allowed me to let down my guard and shared my insecurities with her and asked the 'stupid questions' we all have sometimes. She helped me to discover and identify my strengths and weaknesses through the process and helped me grow, for which I am truly grateful. I would highly recommend AM as a mentor to anyone fortunate enough to engage with her!

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Credentials

  • Organisational Coaching Level 3 Accreditation (pre-2023)
    Institute of Executive Coaching and Leadership (IECL)
    Jan, 2012
    - Oct, 2024

Experience

    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Non Executive Director
      • Mar 2022 - Present

    • Non Executive Director
      • Mar 2022 - Present

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Committee Member
      • Mar 2023 - Present
    • Australia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Leadership, Culture and Mindset Coach
      • Mar 2022 - Present
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Trustee
      • Jun 2018 - Present
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Chair
      • Oct 2019 - Present

    • Non Executive Director
      • Jun 2017 - Present

    • Board of Trustees Member
      • May 2018 - Present
    • United Kingdom
    • Banking
    • 1 - 100 Employee
    • General Manager Wealth, Personal Banking - Australia - State Chair nab SA/NT
      • Aug 2012 - Mar 2017

      Steer strategy and execution for Wealth outcomes across Personal Banking, including Retail & Small Business.

    • General Manager Transformation - Small & Emerging Business
      • Feb 2012 - Sep 2012

      Lead and implement transformation of the Small Business target operating model.

    • Academy Dean
      • Apr 2010 - Feb 2012

      JOB SUMMARY: • The Deans form part of the Academy Executive Committee who set The Academy Aspiration, Strategy and Priorities based on business strategy and alignment with the Human Capital strategy • Monitor execution of strategic priorities and resolve/escalate issues • Monitor Academy BAU performance (Dashboard) and recommend actions • Approve stage-gate entry/exit points for Academy projects • Sponsor the strategy and plan to develop enterprise capabilities • Liaise… Show more JOB SUMMARY: • The Deans form part of the Academy Executive Committee who set The Academy Aspiration, Strategy and Priorities based on business strategy and alignment with the Human Capital strategy • Monitor execution of strategic priorities and resolve/escalate issues • Monitor Academy BAU performance (Dashboard) and recommend actions • Approve stage-gate entry/exit points for Academy projects • Sponsor the strategy and plan to develop enterprise capabilities • Liaise with Business Units and Organisation Capability team to understand capability issues and requirements (sit on sponsor’s leadership team) • Voice of Business when establishing Academy strategy and priorities • Open/facilitate selected programs/master-classes. • Represents Business perspective, taking an enterprise wide view • Represents stream at The Academy ExCo • Represents The Academy internally and externally • Develops and maintains relationships with key stakeholders • Contributes “business voice” to the design of programs • Open/facilitates selected programs/master-classes • Maintain visibility over nab-wide learning and development spend for activities falling under stream description. KEY RESPONSIBILITIES: Planning and Prioritising • Represent NAB Australia regional perspective with specific focus on relevant capability stream (Sales & Service) • Establish and chair the stream council to develop overall strategy, stream curriculum, supporting processes and frameworks to implement The Academy. Develop the stream finance and operating plan and present to Academy ExCo as part of the Academy planning process. • Monitor stream performance against stream plan and recommend corrective action where required. • Establish and participate in the Academy ExCo to set the overall strategy and priorities for The Academy, approve The Academy plan (finance & operating), curriculum and policy and oversee the overall budget allocated to Academy •

    • State General Manager nab retail SA/NT
      • Apr 2005 - Apr 2010

      JOB SUMMARY: • The GM Retail Banking exists to build and manage the retail banking business for strong and sustainable total shareholder return. • The GM Retail Banking is responsible for the leadership of the retail banking division of the National Australia Bank within their State. • The GM Retail Banking will be accountable for the overall performance of the retail banking business including revenue growth, business profitability, product penetration, and customer experience and… Show more JOB SUMMARY: • The GM Retail Banking exists to build and manage the retail banking business for strong and sustainable total shareholder return. • The GM Retail Banking is responsible for the leadership of the retail banking division of the National Australia Bank within their State. • The GM Retail Banking will be accountable for the overall performance of the retail banking business including revenue growth, business profitability, product penetration, and customer experience and employee engagement. • The GM Retail Banking will have the responsibility of being the senior representative of the Retail Banking Division within their State and will have accountability for enhancing the National’s profile within target markets and the community in which they operate. KEY RESPONSIBILITIES • Responsible for achievement of monthly and annual profit • Accountable for overall financial performance of State • Accountable for compliance with internal and external compliance standards • Ensure performance objectives are implemented and understood • Regular monitoring of direct reports • Identification and management of non-performing staff • Retention and development of top performers • Accountable for the effective deployment of resources • Responsible for management of change programs and implementation of strategic initiatives

Education

  • AGSM @ UNSW Business School
    Graduated, Consortium Executive Forum
    2004 - 2004
  • Australian Institute of Company Directors
    GAICD
    2015 - 2016
  • Mercedes College
    1976 - 1981
  • Mercedes College
    1975 - 1981

Community

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