• Dec 2022 - Present

• Ensuring profitable business growth is accelerated and commercial success is achieved.• Develop the trade lanes Intra Asia, Europe & USA for both air & ocean verticals.• Develop & implement an innovative, growth focused commercial strategies, focusing primarily on new product areas, emerging markets & Business verticals.• Develop & execute the trade lane, strategic initiatives for the growth globally to meet the annual budgeted volumes.• Establish the Brand in the targeted locations as well as the Cost negotiations with Feeders, Ports, Agents, Vendors & Customers in the region and future geographical scopes also.• Develop, lead and manage all commercial activities of the business across the verticals identified. Show less

• Apr 2021 - Nov 2022

• Effectively managing the portfolio of Key Corporate Customer assigned & targeted; also ensure that their expectations are being met regularly and business is retained.• Implementing Sales, Pricing & Account management strategies in order to deliver commercial objectives in line with Organization's goals. • Establish and maintain close relationship with the various government authorities, Investment Partners, associations and syndicates.• Ensuring the effective implementation of Sales Strategy to meet & exceed the division’s budget objectives for the assigned areas within Container Shipping business unit. • Identifying the value drivers of the business & commercial opportunities for the growth of market share & revenue within the region.• Studying the Market dynamics and understanding the financial Impacts budgeted Vs Actuals on the Liner, Freight & others Business Execution Plans. Show less

Manager - Sales & Marketing

• Oct 2018 - Mar 2021

• Implementing Sales & Account management strategies in order to deliver commercial objectives in line with Organization goals. • Identifying the value drivers of the business & commercial opportunities for the growth of market share & revenue within the region. • Effectively managing the portfolio of Key Corporate Customer assigned & targeted; also ensure that their needs are being met and business is retained. • Assessment & analysis of complaints and requests as well as monitoring and follow up with Operations, Documentation & Finance teams to resolve client issues & ensure customer satisfaction in terms of service offered. • Gather & monitor activities of the Shipping Lines, Nvocc’s & Feeder operators in the region and encourage them to call SCT & KCT. • Evaluating the performance of service partners like Shipping Lines, NVOCC, Transporters, Freight Forwarders & Customs Clearing Agents then submitting regular reports to management with recommendations / corrective actions. • Developing the proposals and assist the coordination team for deployment of cross media marketing material to support effective implementation of commercial & sales strategies. • Develop & manage customer engagement strategy for assigned as well as new accounts; also monitor effectiveness of commercial approaches and adapt them accordingly. • Monitor and interpret developments within the industry to serve as input for the commercial and sales strategy. • Revamp existing & develop new value propositions under guidance of Head of Commercial; aimed at improving the top line, margin and customer service / experience. • Provide monthly updates on the background of volume developments and business opportunities to the Head of Commercial, Business Unit Managers and Executive Directors. • Attending the Industry Trade forums for Networking & promote GT Group terminals and services across the globe. Show less

Liner Sales & Marketing Specialists for NYK Group / Cargo Gulf

• Sep 2017 - Sep 2018

• Actively involved in Liner business development for NYK Group (Container & RORO) within Current & future geographical scopes. • Maintaining strong relations with Clients, Principals, Overseas offices/Agents, Pricing, Equipment & Trade teams to ensure maximum customer focus and efficiency. • Monitoring and follow up with Operations, Documentation & Finance teams to resolve client issues & ensure customer satisfaction in terms of service offered. • Handling Export, Import & cross trade bookings from Europe, USA, Far East/South East Asia, China & ISC to Middle East Ports. • Efficient forecasting and inventory management; brand development; team management and sharing best practices. • Reinforcing NYK & GAC Group culture, values and reputation and ensure compliance with Both Group policies. • Effectively managing the portfolio of Key Corporate Customer assigned. Show less

Sr. Marketing Executive

• Oct 2015 - Aug 2017

• Developing strong relationship with all the customers in order to gain consistent support for the range of services offered by Milaha. • Developing sales strategies together with Commercial Manager to ensure Milaha services are properly branded in the Region & other areas where we intend to develop. • Identify new business opportunities, which can contribute to further enhancement of Companies revenue and profit. • Contribute in the regular feeder & Nvocc reviews with Managers - Feeder, Commercial and NVOCC in order to maximize opportunities between all the business units. • To ensure all the customers are visited regularly and our services are updated in line with established sales strategies. • To ensure close sales co-ordination with CS team as well as Commercial Manager to maximize sales coverage in the region. • To ensure all rate agreements are clearly communicated for appropriate freight filings & timely as well as error-free invoicing. • To Ensure Milaha policies, procedures and regulations are being met at all the times – especially when signing agreements or filing tenders with customers. • To ensure the proper analysis of each & every new business opportunities make sure the business is as sustainable as possible and clearly contributes to further development of Milaha overall. • To ensure close communication on all day-to-day pricing requirements and tenders in order to send a timely and professional response to the clients. • Contribute to further enhance the pricing policies & structure to maximize revenue. • Contribute into the overall sales & budget planning. • Take active part in A/c review and appropriate action where customers are not paying in accordance with agreed payment/credit terms. Show less

Sr. Marketing Specialist

• Feb 2013 - Sep 2015

• Exposure in Liner & NVOCC Sales. • Strategic Consulting, including Business Plan and Sales Strategy Development. • Arranging meetings with potential customers to prospect for new business. • Listening to customer requirements and presenting appropriately to make a sale. • Presenting the product or service in a structured professional way face to face. • Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. • Maintaining and developing relationships with new & existing customers in person, also via telephone calls & emails. Show less

• Jan 2011 - Jan 2013

• Coordinate sales and business initiatives and integrate sales processes across the company in the allocated Territory.• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.• Gathering market and customer information to gain a clear understanding of customers businesses and requirements.• Facilitate feedback to the different areas of business regarding client needs, operational needs, business opportunities, and marketing/sales programs.• Arranging meetings with potential customers to prospect for new business.• Listening to customer requirements and presenting appropriately to make a sale.• Presenting the product or service in a structured professional way face to face.• Acting as a contact between the company and its existing as well as potential markets.• Making accurate, rapid cost calculations, and providing customers with quotations.• Negotiating the terms of an agreement and closing sales.• Reviewing our own sales performance, aiming to meet or exceed targets.• Feeding future buying trends back to employers.• Attending team meeting and sharing best practice with colleagues. Show less

• Jul 2010 - Dec 2010

1. Handling the existing accounts2. Generating New Business and Meeting the new and former Clients for the growth of Business.3. Solving all the issues & Problems and providing the services as per customer requirements.4. Responsible for Maintaining and developing a long lasting business relationship with Customers.

Sr. Executive - Customer Care & Network Operations

• Aug 2007 - Jul 2008

• To act as basic point of contact for customers with queries, complaints, feed backs, requests etc. • Ensuring timely and professional responses to all complaints, requests and queries received. • Proper recording and scrutiny of the complaints received. • Follow-up with participants within a 24-hour period in regards to the initial phone call. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Answer participant questions, as well as question participants to obtain full understanding of what information is being requested. • Managing the 18+ customer service team. • Preparing reports on the activities of the Customer Care team and analyzing daily department performance. • Provide quality customer service on every call by promoting good listening skills and Teamwork. • Nurturing and embedding a culture of customer service excellence within the company. Show less

Junior SAP-ABAP/4 Technical Consultant

• Sep 2005 - May 2007

Developing Vendor Performance Report that lists Vendor Name, Materials Supplied, Planned & Actual Delivery Times, Payments Terms and Prices and Creating the final report which will display the errors during the creation of delivery and transfer orders for the combinations of warehouse and shipment etc... Developing Vendor Performance Report that lists Vendor Name, Materials Supplied, Planned & Actual Delivery Times, Payments Terms and Prices and Creating the final report which will display the errors during the creation of delivery and transfer orders for the combinations of warehouse and shipment etc...