Experience

Carerix

• Netherlands
• Software Development
• 1 - 100 Employee

• COO

  • Feb 2020 - Present

  Rotterdam, Zuid-Holland, Nederland

• Head Of Operations

  • Feb 2019 - Feb 2021

  Rotterdam Area, Netherlands

• Projects Team Lead

  • Oct 2015 - Jan 2019

  Rotterdam Area, Netherlands Leading the Carerix New Business Projects & Training team. Facilitating and steering 9 internal and multiple external team specialists during Carerix implementation projects and a variety of customization projects for our new and existing customers. One-on-one coaching of team members and continuously implementing a healthy mix between company interests and individual team member goals. Truly believing in self-steering teams of empowered specialists, lead by strategic & visionary… Show more Leading the Carerix New Business Projects & Training team. Facilitating and steering 9 internal and multiple external team specialists during Carerix implementation projects and a variety of customization projects for our new and existing customers. One-on-one coaching of team members and continuously implementing a healthy mix between company interests and individual team member goals. Truly believing in self-steering teams of empowered specialists, lead by strategic & visionary leaders. Translating the customer's requests combined with the company's vision and objectives together with the team into specific and revenue targets. Next to budget and revenue responsibility, maximization of customer satisfaction and quality of services belongs to my daily work. Being a steady member op de MT, seeking for continuous improvements of Carerix Projects & Training including mapping an agile approach to (internal) processes in order to be able to serve our customers the best possible way!

• Services Manager

  • Jul 2014 - Oct 2015

  Rotterdam Area, Netherlands Managing the Carerix Services team. Facilitating and steering 7 internal and diverse external team members during Carerix implementation projects and a variety of customization projects for our new and existing customers. Individual coaching of team members and implementing a healthy mix between company interests and individual team member goals. Translating the customer's requests and the company's vision and objectives together with the team into specific and actual targets. Carrying out… Show more Managing the Carerix Services team. Facilitating and steering 7 internal and diverse external team members during Carerix implementation projects and a variety of customization projects for our new and existing customers. Individual coaching of team members and implementing a healthy mix between company interests and individual team member goals. Translating the customer's requests and the company's vision and objectives together with the team into specific and actual targets. Carrying out full budget and revenue responsibility for the Carerix Services department. Being a steady member op de MT meetings and seeking for continuous improvements of Carerix Services & Training including mapping an agile approach to (internal) processes in order to be able to serve our customers the best possible way!

• Services Coordinator

  • Aug 2012 - Jul 2014

  Delft Area, Netherlands Next to being the central point of contact within the organization concerning all types of services for our customers, continuously building and leading the new Services team of approx. 7 internal and 12 external team members in the field of Carerix IT services, SaaS implementations and customized solutions. Managing the Services team, coordinating team schedules, project plans and the implementations of new customers, as a project manager between the various stakeholders. Monitoring of… Show more Next to being the central point of contact within the organization concerning all types of services for our customers, continuously building and leading the new Services team of approx. 7 internal and 12 external team members in the field of Carerix IT services, SaaS implementations and customized solutions. Managing the Services team, coordinating team schedules, project plans and the implementations of new customers, as a project manager between the various stakeholders. Monitoring of continuous quality improvement in products, services & processes, monitoring of SLA's and the quarterly and annual budgets for the services department. Attending weekly management team meetings to structurally establish, improve and commercialize the services department. In addition to the operational tasks, is the strategic preparation of the services department for Internationalization and various internal process improving projects initiated by the CEO.

• Delivery Coordinator

  • Mar 2012 - Aug 2012

  Delft Area, Netherlands Next to being the central point of contact within the organization concerning all types of services, also being responsible for successful deliveries of the Carerix application including training en requested customizations to new and existing customers. Inventory, implementation and continuous improvement of all internal processes.



Decos

• Netherlands
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Coördinator

  • May 2011 - Dec 2011

  Starting up the complete planning (project roll-outs) in consultation with the client, project managers and third parties; advising clients (if needed) during the planning, implementation and evaluation phase of their projects, in emergency cases finding the quickest and best fitting solutions for clients, making various periodical management information reports, in-time signalizing bottlenecks to the management, controlling the administrative back-office part, planning of trainings, the… Show more Starting up the complete planning (project roll-outs) in consultation with the client, project managers and third parties; advising clients (if needed) during the planning, implementation and evaluation phase of their projects, in emergency cases finding the quickest and best fitting solutions for clients, making various periodical management information reports, in-time signalizing bottlenecks to the management, controlling the administrative back-office part, planning of trainings, the trainers and locations, supporting the client in all planning issues.

• Internal Account Manager International

  • May 2009 - Apr 2011

  Central point of contact for everything concerning the national and international sales department, supporting partners & customers with relationship management & maintenance, setting up and maintaining the USA and German website for the company, following up new leads, overseeing invoices, contract management, providing overviews and reports, picking up and approaching the German market.