Experience

JG Summit Holdings Inc.

• Philippines
• Investment Management
• 300 - 400 Employee

• Employee Experience Officer - HR Digitalization

  • Jun 2023 - Present

  • Gather and Analyze Business Requirements: Skillfully gather and dissect business requirements to formulate enduring solutions within the HR platform/application, benefiting both HR personnel and employees• Efficiently Execute and Monitor Technical Tasks: Proficiently carry out, oversee, and conclude technical tasks related to configuring and implementing diverse facets of the HR platforms• Supervise Testing of Internal HR Platform Developments: Take charge of testing endeavors for developments and improvements in the internal employee service portal and HR platform• Resolve Technical Data and Transformation Issues: Coordinate and adeptly resolve technical data and transformation challenges, ensuring smooth operations and seamless transitions Show less

• People Analytics Officer

  • Jan 2022 - Jun 2023

  • SAP HC Governance Lead – ensured HR data accuracy, completeness, and integration across different systems such as Darwinbox and O365• Supported data integration by familiarizing other data required in implementing different use cases in People Analytics• Monitored dependencies across multiple inter-related technical projects• Gathered and reported consolidated technical project status and other relevant information• Had a close partnership with the IT teams on data architecture, which included but was not limited to defining requirements of configuration, performing user acceptance testing, and signing off before moving HR system changes into production• Maintained SAP HCM data as needed• Generated conglomerate-wide and Corporate Center Units reports and performed basic analysis of data as management’s source of decision-making• Led the central governing body to review/audit adherence to data standards, methodologies, processes, and timing• Managed HR Data Analyst Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• HR Service Delivery Senior Analyst - HRIS

  • Apr 2018 - Jan 2022

  • Acted as the Subject Matter Expert for the team • Processed highly-complex requests as primary function with secondary support to generic requests • Analyzed employee data tickets for processing based on complexity, urgency, and criticality • Accurately processed employees' requests (onboarding, leaves, organizational re-assignments, career progression, and separation) in SAP HR within SLA • Acted as quality assurance validator for completed transactions through post-validation and root cause analysis Show less



IBM Global Process Services

• HR Process Owner

  • Nov 2016 - Mar 2018

  • Reviewed, reported, and managed team’s performance metrics: SLA and QA among others • Performed Root Cause Analysis (RCA) whenever required and ensured all action items were closed on time• Monitored team’s incoming work and any open balance for the day including peaks & valleys • Acted as single point of contact for general issues/queries raised in processes covered (e.g. projects, issue & resolution tracking until closure, exception handling, audits, etc.)• Organized and conducted regular team meetings to cascade information and gather inputs, feedback, concerns from the team and work on addressing them• Educated and trained team members for their process areas and provided support and coaching as needed to deliver quality service to client• Ensured strong back-up system is in place• Ensured all process documents are up-to-date to reflect how current processes are being performed• Met all Center deliverables and requirements• Conducted client presentations and process walkthroughs as needed• Contributed to the successful Go Live and Hypercare exit for the team in October 2016 Show less

• EDM Service Owner

  • Jul 2012 - Nov 2016

  • Consistently met and exceeded client expectations on SLAs • Updated process documentation and job aides used to manage data and workflows into the HRIS database• Mentored new employees of the team to accelerate subject mastery and shorten learning curve• Functioned as Process SME for the team during tenure• Functioned as Officer-in-Charge and client focal when Team Leader is on leave/unavailable• Received several client commendations and IBM awards for meeting deliverables, maintaining good customer relationship Show less