Experience

Heinrich Schmid

• Germany
• Construction
• 100 - 200 Employee

• Assistenz des Abteilungsleiters

  • Oct 2022 - Present



American Express

• United States
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Aug 2018 - Sep 2022



AIDA Cruises

• Germany
• Travel Arrangements
• 700 & Above Employee

• 1. Travel Manager

  • Sep 2016 - Jul 2018

  - Officer's rank- responsible for onboard sales and cruise next sales- inform and advise customer about future crusies- create and develop further sales measurements- destination presentations- respsonsible for clubmembers and VIP (Suite) guests- reach weekly and monthly sales goals- participate and organise events- complaint management - training new employees- accompanying guest on shore excursions- part of AIDAprima stand up team- part of the first worldcruise of AIDA- Destinations: Mediterranean Sea, Canary Islands with Madeira & Casablanca, Western Europe, Nothern Europe, Baltic Sea, Central America, the Caribbean, Iceland & Greenland, Cape Verde Islands, South America, South Sea, New Zealand, Indian Ocean

• 2. Travel Manager

  • Aug 2015 - Sep 2016

  - responsible for onboard sales and cruise next sales- inform and advise customer about future crusies- create and develop further sales measurements- destination presentations- respsonsible for clubmembers and VIP (Suite) guests- reach weekly and monthly sales goals- complaint management - accompanying guest on shore excursions- part of AIDAprima stand up team- Destinations: Mediterranean Sea, Canary Island with Madeira & Casablanca, Western Europe, Nothern Europe



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Tourismuskauffrau für Privat- und Geschäftsreisen

  • Aug 2012 - Jul 2015

  - Business travel clients - create business travel - conduct special offers for business clients - create and develop further sales measurements - complaint management - Business travel clients - create business travel - conduct special offers for business clients - create and develop further sales measurements - complaint management



Arbeiter Samariter Bund e.V. in South Eastern Europe

• Bosnia and Herzegovina
• Civic and Social Organizations
• 1 - 100 Employee

• Krankenbeförderung

  • Feb 2012 - Jul 2012

  - voluntary work in a social sector - medical transfers of: - dialysis patients - patients from/to hospital/doctor/retirement home - voluntary work in a social sector - medical transfers of: - dialysis patients - patients from/to hospital/doctor/retirement home