Experience

Darwin Group

• United Kingdom
• Construction
• 100 - 200 Employee

• Head Of Information Technology

  • Mar 2010 - Present



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Administration Manager

  • Nov 2007 - Feb 2010

  I was responsible for the day to day running of the office and for the returns team working on the Samsung contract. My main duties included managing the team that organise the collection of faulty Samsung products from retailers across the UK back to our warehouse for testing, ensuring this is done within the KPI’s set by Samsung. Samsung outsourced the department to K&N and requested that I transferred my employment across so that I was able to continue running the department for them.Managing the returns team of 6 staff.Overseeing the co-ordination of reverse logistics, and responsible for reviewing logistical suppliers and renegotiating transport costs.Continuous improvement of processes in line with KPI’s.Implement SAP system to organise jobs efficiently and for reporting KPI’s.Reporting to the K&N Contracts Manager and Samsung European Service Manager on whether targets had been met and areas for improvement.Implementing and managing all aspects of HR and payroll systems for the site.Responsible for Health & Safety of the office.Manage the Logistic budgets and expenditure.Responsible for staff training and recruitment.Implementing ISO 9001Excellent Customer Service SkillsHaving excellent time management, confidentiality & communication skills.



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Returns Administrator

  • Jan 2004 - Feb 2010

  Supervising the day to day running of Samsung’s UK returns department;Processing RMA’s from collection to credit.Responsible for negotiating transport costs with suppliers.Improving processes and following procedures.Maintain effective relationships with customers.Supervising a team of 4Reporting to Returns Service ManagerProduce KPI reports.Maintain paper based and electronic filing systemsAnalyse customer accounts to advise accounts on customers requiring credit.