Experience

AAA MountainWest

• United States
• Consumer Services
• 100 - 200 Employee

• Learning Administrator

  • Sep 2017 - Present

  Walnut Creek, California • Support the Learning and Development team (Two Learning and Development Directors, one Learning and Development Manager, five Instructional Designers and up to fifteen Trainers) with administrative needs. • Coordinate training calendars for Member Services, Leadership Development and Emergency Road Service. • Manage the Learning Management System (LMS) – maintain catalog, upload, test and deploy content, monitor and assist with enrollments, technical support to users (internal and… Show more • Support the Learning and Development team (Two Learning and Development Directors, one Learning and Development Manager, five Instructional Designers and up to fifteen Trainers) with administrative needs. • Coordinate training calendars for Member Services, Leadership Development and Emergency Road Service. • Manage the Learning Management System (LMS) – maintain catalog, upload, test and deploy content, monitor and assist with enrollments, technical support to users (internal and external), troubleshooting needs with the trainers and compiling reporting. • Oversee and monitor internal and external needs from the LMS mailbox to help with issues and provide resolutions. • Organize and deploy all Compliance needs for external and internal needs. • Supervise the Tuition Reimbursement Program for internal team members. • Assist the Learning and Development team, as well as the Human Resources team, with projects, schedules, equipment needs, and training space coordination. Show less



AAA Northern California, Nevada & Utah

• United States
• Consumer Services
• 700 & Above Employee

• Training and Learning Management System Coordinator

  • Nov 2014 - Sep 2017

  Walnut Creek, California • Support the Emergency Road Service training team (Learning and Development Manager, Instructional Design Manager and up to eight trainers) with administrative needs. • Coordinate training calendars for internal and external training for Emergency Road Service. • Organize the Learning Management System (LMS) for Emergency Road Service training (online and classroom settings). • Manage and maintain the LMS day-to-day needs including enrollments, troubleshooting, updating catalog, test… Show more • Support the Emergency Road Service training team (Learning and Development Manager, Instructional Design Manager and up to eight trainers) with administrative needs. • Coordinate training calendars for internal and external training for Emergency Road Service. • Organize the Learning Management System (LMS) for Emergency Road Service training (online and classroom settings). • Manage and maintain the LMS day-to-day needs including enrollments, troubleshooting, updating catalog, test and deploy content, and compiling reporting. • Daily monitoring of internal and external needs from the LMS mailbox to help with issues and provide resolutions. • Assist the Learning and Development team, as well as the Human Resources team, with projects, schedules, equipment needs, and training space coordination.

• Recruiting Coordinator

  • Jul 2013 - Nov 2014

  Emeryville, California • Support the recruiting team (recruiting director and up to eight recruiters) with the recruiting and tracking of new hires. • Coordinate, track, and input all new hires and contingent workers into multiple systems throughout the cycle of onboarding. • Initiate and monitor all background checks and federal work authorization to meet company and government compliance for all new hires. • Provide assistance to the team with projects, schedules, status updates, obstacles and… Show more • Support the recruiting team (recruiting director and up to eight recruiters) with the recruiting and tracking of new hires. • Coordinate, track, and input all new hires and contingent workers into multiple systems throughout the cycle of onboarding. • Initiate and monitor all background checks and federal work authorization to meet company and government compliance for all new hires. • Provide assistance to the team with projects, schedules, status updates, obstacles and solutions. • Consult with Information Systems team to launch access and computer equipment for all new hires and contingent workers as well as assist with technical issues for current employees. • Manage Recruiting page on internal company website with providing up to date information and tools. • Generate internal offer letters for employees. • Manage and update training rosters for the learning and development team.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• HR Assistant

  • Sep 2011 - Jul 2013

  San Francisco, CA • Maintain employee records in the human resource information system (HRIS) and ensure data are current and correct, including state and federal tax forms. • Plan, coordinate, and lead new hire orientations, recruiting events, and store charity events. • Prepare pay period performance reports and distribute to department managers; summarize reports for department, store, and regional managers. • Partner with organizational leaders, store manager, and department managers to determine… Show more • Maintain employee records in the human resource information system (HRIS) and ensure data are current and correct, including state and federal tax forms. • Plan, coordinate, and lead new hire orientations, recruiting events, and store charity events. • Prepare pay period performance reports and distribute to department managers; summarize reports for department, store, and regional managers. • Partner with organizational leaders, store manager, and department managers to determine company and store staffing and HR needs and develop appropriate solutions. • Consult with department managers on annual and mid-year performance reviews and opportunity checks. • Evaluate applications from prospective employees; conduct interviews, including telephone screening, in-person interviews, group interviews, and panel interviews. • Monitor employee timekeeping and documentation for compliance with company policies and state laws; coach compliance concerns and expectations to all employees; assist with compliance audits • Work with employees and customers to resolve conflicts. • Assist employees with benefits enrollment, leaves of absence, and in-store injury and worker’s compensation claims. • Network with peers across the human resources organization and apply best practices from other stores and regions as applicable.

• Department Manager

  • Jul 2008 - Sep 2011

  Walnut Creek, CA • Develop and implement a business plan to achieve volume and profitability goals. • Supervise, train, and coach a staff of up to eight. • Plan, advertise, and execute department, store, and merchandise events to meet vendor and store financial expectations. • Prepare and maintain staffing schedules within budget plan. • Communicate with the buyers and vendors about product and customer needs. • Resolve conflicts and concerns with personnel and customers as they occur. •… Show more • Develop and implement a business plan to achieve volume and profitability goals. • Supervise, train, and coach a staff of up to eight. • Plan, advertise, and execute department, store, and merchandise events to meet vendor and store financial expectations. • Prepare and maintain staffing schedules within budget plan. • Communicate with the buyers and vendors about product and customer needs. • Resolve conflicts and concerns with personnel and customers as they occur. • Evaluate sales figures and existing product to determine departmental demands. • Assist customers with selecting merchandise and ensure they receive outstanding service.

• Assistant Department Manager

  • Apr 2007 - Jul 2008

  Walnut Creek, CA • Managed and trained a staff of nine. • Designed and executed a business plan to achieve volume and profitability goals with the department manager. • Merchandised the products on the floor with consideration to current sales, trends, and general aesthetics. • Assisted with planning, organizing, and operating department and product events. • Settled conflicts and concerns with personnel and customers. • Aided customers with store merchandise and addressed their questions… Show more • Managed and trained a staff of nine. • Designed and executed a business plan to achieve volume and profitability goals with the department manager. • Merchandised the products on the floor with consideration to current sales, trends, and general aesthetics. • Assisted with planning, organizing, and operating department and product events. • Settled conflicts and concerns with personnel and customers. • Aided customers with store merchandise and addressed their questions and concerns.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Intern

  • Jun 2006 - Aug 2006

  Walnut Creek, CA • Trained with department managers in Lingerie and Point of View (women’s clothing). • Assisted managers with daily duties including merchandising, overseeing sales associates, and business planning. • Participated in training programs and seminars to help enhance management skills.