Experience

22 Bishopsgate

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Head Of Operations

  • 2019 - Present



W. R. Berkley Corporation

• United States
• Insurance
• 700 & Above Employee

• The Scalpel - Property Manager

  • Jul 2018 - Jun 2019



REM - Real Estate Management (UK) Limited

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Operations Manager - The Shard

  • May 2015 - Jun 2018

  I am responsible for procuring and managing the services and systems required to deliver an industry leading property management service to the benefit of Shard Quarter, its staff, occupiers, guests, assets and stakeholders.I am responsible for ensuring that Shard Quarter service providers perform effectively, within budget and in accordance with both their service level agreements and the Shard Quarter Vision, Values and Objectives. I am committed to outstanding customer service and professionalism. I am a strategic thinker with the ability to implement continual improvements to the department’s service delivery.Experienced in property finance to set and manage budgets and contract costs. Key achievements• Appointed Operations Manager from Assistant Property Services Manager• Consistently providing exceptional service delivery in property management• Development and implementation of industry leading web portal• BIFM finalists 2014 for service excellence, • Winners of PFM Partnership awards 2016 - Partners in Cleaning • Winners of PFM Partnership awards 2016 - Partners with SME Organsisations • Assisted on three Royal visits and a number of high profile events• Contributed to the "Shard effect"

• Assistant Property Services Manager - The Shard

  • Jul 2011 - May 2015

  I am responsible for implementing and delivering property services and facilities management at The Shard. My role takes particular focus on the control of management systems, the management of logistics services and hotel, retail, restaurant and office occupier liaison.After working for recognised brands, such as The Four Seasons, I developed my operational career with leading asset management companies such as Jones Lang La Salle and Cushman and Wakefield, focusing on the management of shopping centres & mixed use developments.



JLL India

• India
• Real Estate
• 700 & Above Employee

• Scottish Widows Investment Partnership Client Accountant

  • Sep 2010 - Jul 2011



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Project Client Accountant

  • Apr 2010 - Sep 2010

• Senior Client Accountant

  • Mar 2006 - Mar 2010



Colliers

• Canada
• Real Estate
• 700 & Above Employee

• Junior Accountant

  • Sep 2004 - Mar 2005