Annie Huang
Canadian Customer Service Representative at Prollenium Medical Technologies Inc.- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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BASE Rep Peer Helper
Renison University CollegeSep, 2016- Sep, 2024
Experience
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Prollenium Medical Technologies Inc.
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Canada
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Medical Equipment Manufacturing
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1 - 100 Employee
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Canadian Customer Service Representative
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Sep 2020 - Present
- Process orders submitted by sales reps and/or customers as well as managing Sale rep’s car stock order- Review account status prior to placing order - Assist customers with complaints or inquiries related to product, services, or purchases, direct questions to other members as required- Open and maintain customer accounts by recording and updating account information as needed as well as verifying medical licenses- Process payments, refunds and returns as required in a timely manner- Coordinate with Shipping department on orders released and/or not processed- Notify sales rep when customer card is declined and coordinate with rep to resolve the situation- Generate sales report for Sales Reps upon request Show less
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Administrative Assistant
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Apr 2020 - Sep 2020
- Manages CEO's & President's executives calendars & provides administrative support to office with 50 employees- Proactively manages front desk reception, flow of inbound calls, letter preparation and international deliveries- Efficiently plans office events including catering, sourcing vendors and invoicing- Produces reports, presentations, and flyers as requested- Creates best practice guidelines during transition to new office including kitchen, office supplies and bathroom checklists Show less
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Canadian Campus Communities
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United States
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1 - 100 Employee
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Front Desk Receptionist - CampusOne
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Apr 2019 - Mar 2020
- Managed and processed documents for pre/during/post lease agreements- Prepared leasing documentation, reports, and ad hoc documents- Managed vendors, invoicing & processed payments- Supported 5 office managers with scheduling meetings, designing surveys and clerical requirements- Assisted bookkeeper with data entry and refund inquiries- Provided receptionist support in welcoming guests, directing inbound calls to various team members & performed follow up communication- Supported various departments by assisting and completing projects while maintaining regular duties Show less
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Community Assistant - myRez on Lester
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Apr 2017 - Apr 2019
- Processed and audited contracts for leasing & parking- Facilitated tours for prospective tenants- Assisted tenants and sublets with building questions- Coordinated & led community and educational events, created marketing materials, newsletters and flyers- Adapted and resolved any issues created during weeks with the emergency phone after office hours
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Élections Canada | Elections Canada
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Canada
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Government Administration
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700 & Above Employee
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Poll Clerk
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Jun 2014 - Jun 2014
Co-ordinated with the deputy returning officer in the set up of the polling station Managed voting proceedings in an orderly fashion Administrated ballots to electors, and calibrated incoming ballots Co-ordinated with the deputy returning officer in the set up of the polling station Managed voting proceedings in an orderly fashion Administrated ballots to electors, and calibrated incoming ballots
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Cashier
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2008 - 2010
Restocked merchandise Tabulated cash transactions Maintained checkout area for prompt accurate processing of customer's order Aided customers with their orders Restocked merchandise Tabulated cash transactions Maintained checkout area for prompt accurate processing of customer's order Aided customers with their orders
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Education
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2013 - 2019
University of Waterloo
Bachelor of Science (B.Sc.), Biology, General
Community
