Experience

Kingsmill Resort

• United States
• Hospitality
• 100 - 200 Employee

• Manager, The Estate at Kingsmill

  • Oct 2022 - Present

  Williamsburg, Virginia, United States Management, oversight and meticulous execution of luxury vacation experience in private estate on the grounds of the famed Kingsmill Resort



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Account Executive

  • Mar 2017 - Feb 2023

  Williamsburg/Richmond VA



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Nov 2015 - Jan 2017

  Holiday Inn Express Williamsburg North General Manager – November 2015-January 2017 • Responsible to franchisee, HMP Properties, LLC, and parent company, IHG, for management of 118 room multi million dollar revenue generating hotel until property was sold in January 2017 • Dramatically increased revenue, guest scores, TripAdvisor ranking beyond budgeted forecast and previous years’ performance (RGI up 6% YOY in REVPAR, Trip Advisor ranking from #19 to #15, routinely qualified as IHG Elite status with monthly guest satisfaction… Show more General Manager – November 2015-January 2017 • Responsible to franchisee, HMP Properties, LLC, and parent company, IHG, for management of 118 room multi million dollar revenue generating hotel until property was sold in January 2017 • Dramatically increased revenue, guest scores, TripAdvisor ranking beyond budgeted forecast and previous years’ performance (RGI up 6% YOY in REVPAR, Trip Advisor ranking from #19 to #15, routinely qualified as IHG Elite status with monthly guest satisfaction score over 90%) using focused creative and precision targeted analysis • Duties included budgeting and forecasting, revenue management, execution of corporate and brand standards, policy and training program development and oversight, supply and inventory management with emphasis on cost control and loss prevention • Produced award winning guest scores through superior team building and diverse and inclusive employee ownership philosophy and hands on approach to same • Managed property’s A/R, A/P, ADP payroll, banking, all HR functions to include hiring, terminations, performance reviews and extensive ongoing training, yielding high employee retention and unity with consistent guest satisfaction goals resultant • Updated all building safety and security licensing and certification requirements; monitored and developed property CAPEX and routine maintenance implementation schedules • Built and maintained relationships with community and industry peers, vendors, suppliers, and corporate sales team to maximize efficient use of resources and drive GOP Show less



Kingsmill Resort

• United States
• Hospitality
• 100 - 200 Employee

• Evening Resort Manager – Manager on Duty

  • Mar 2014 - Oct 2015

  Evening property-wide manager of Four-Diamond luxury golf and spa resort complex •Primary contact for all issues related to safety, security and guest satisfaction •Responsible to GM and leadership team for observing, addressing, resolving and reporting challenges, which, not addressed, could lead to degradation of guest experience, operational efficiency and quality of products and services •Liaison between on-site group meeting planners, sales teams and departmental supervisors… Show more Evening property-wide manager of Four-Diamond luxury golf and spa resort complex •Primary contact for all issues related to safety, security and guest satisfaction •Responsible to GM and leadership team for observing, addressing, resolving and reporting challenges, which, not addressed, could lead to degradation of guest experience, operational efficiency and quality of products and services •Liaison between on-site group meeting planners, sales teams and departmental supervisors assuring maximum levels of satisfaction of group events, conventions, weddings, etc. •Worked with Emergency Services to effect immediate and favorable resolution of crisis management events Powhatan Plantation, Williamsburg, Va. Show less



Powhatan Plantation Resort

• Activities Director

  • Jan 2000 - Dec 2003

  for 900 key vacation resort serving up to; visitors weekly •Developed highly profitable Special Events, Classes and Tours schedule with seasonal rotation and emphasis on resort and local culture •Hosted bi-weekly Welcome Orientation to visitors with seasonal attendance upwards of 100; gave comprehensive multi-media presentation on property and area history, attractions, and managed concierge services •Primary face of property public relations in greeting new and returning weekly… Show more for 900 key vacation resort serving up to; visitors weekly •Developed highly profitable Special Events, Classes and Tours schedule with seasonal rotation and emphasis on resort and local culture •Hosted bi-weekly Welcome Orientation to visitors with seasonal attendance upwards of 100; gave comprehensive multi-media presentation on property and area history, attractions, and managed concierge services •Primary face of property public relations in greeting new and returning weekly timeshare owners and highly effective in negotiating conflict resolution and positive experience feedback with same Extended Stay America, Newport News, Va. Show less



Extended Stay America

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 1997 - Jan 1999

  Property Manager of limited- service 120-room efficiency-style hotel with 30+ employees and 100+ direct bill corporate accounts •Conducted sales and marketing activities to generate ongoing accounts for maximum occupancy levels and average daily rates, as well as satisfying corporate/shareholder goals •Responsible for all staffing, training, scheduling and payroll/benefits and administration •Analyzed and resolved discrepant guest, group and departmental accounts and… Show more Property Manager of limited- service 120-room efficiency-style hotel with 30+ employees and 100+ direct bill corporate accounts •Conducted sales and marketing activities to generate ongoing accounts for maximum occupancy levels and average daily rates, as well as satisfying corporate/shareholder goals •Responsible for all staffing, training, scheduling and payroll/benefits and administration •Analyzed and resolved discrepant guest, group and departmental accounts and complaints •Assisted corporate headquarters in property forecasting, budgeting and policy implementation Show less



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Jan 1992 - Jan 1995

  Omni Waterside Hotel Norfolk, VA Managed daily operation of front desk and other service departments in large, premier convention/resort hotel. •Facilitated operational readiness through effective interviewing, training and counseling •Acted as liaison between meeting planners, sales managers and reservations department to ensure successful service to convention groups



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Communications Specialist

  • Jan 1987 - Jan 1991

  Responsible for shipboard visual and radio communications department and personnel during peacetime and war overseas (Operations’ Desert Shield/Storm) as well as in port Norfolk Naval Station •Designed and implemented an award-winning shipboard targeted training program for Enlisted Surface Warfare Specialist Candidates that was adopted by other land and sea commands in the fleet •Received the Navy Achievement Medal from Secretary of the Navy for superior performance in a leadership role… Show more Responsible for shipboard visual and radio communications department and personnel during peacetime and war overseas (Operations’ Desert Shield/Storm) as well as in port Norfolk Naval Station •Designed and implemented an award-winning shipboard targeted training program for Enlisted Surface Warfare Specialist Candidates that was adopted by other land and sea commands in the fleet •Received the Navy Achievement Medal from Secretary of the Navy for superior performance in a leadership role and performance of duties in special operations at sea •Petty Officer in Charge of required weekly and quarterly Fire Fighting, Damage Control, CBR and ESWS training of all military shipboard personnel •Successfully completed NCO schools in Leadership Management Training, Sexual Harassment, and OSHA standards Show less