Experience

Universal Surgical Assistants
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Administrative Assistant

  • Nov 2022 - Present


New York State Assembly

• United States
• Legislative Offices
• 700 & Above Employee

• Coordinator of Legislative & Community Affairs

  • Jun 2021 - Oct 2022

  Assemblyman William Colton - District 47 Organize and coordinate community events. Prepare for and assist with conferences, hearings, and community meetings. Represent Assemblyman at community events. Compose, edit, and review Assembly correspondence, newsletters, and other mailings. Research new or existing legislative bills, laws, acts, and statutes. Research available city, state, and/or federal programs for constituents who may qualify. Assemblyman William Colton - District 47 Organize and coordinate community events. Prepare for and assist with conferences, hearings, and community meetings. Represent Assemblyman at community events. Compose, edit, and review Assembly correspondence, newsletters, and other mailings. Research new or existing legislative bills, laws, acts, and statutes. Research available city, state, and/or federal programs for constituents who may qualify.



The Peninsula Hotels

• Hong Kong
• Hospitality
• 700 & Above Employee

• Spa Reception Agent

  • Sep 2019 - Mar 2020

  Ensure a smooth check-in/Check-out of all Spa guests. Taking payments of all guest’s treatments and retail items. Scheduling appointments to ensure Spa is fully booked thus maximizing treatment room and therapist productivity. Responsible for upselling body treatments and/or facials. Ensure to update guest’s profiles and preferences; filing consultation cards. Process gift certificates and/or answer inquiries. Ensure a smooth check-in/Check-out of all Spa guests. Taking payments of all guest’s treatments and retail items. Scheduling appointments to ensure Spa is fully booked thus maximizing treatment room and therapist productivity. Responsible for upselling body treatments and/or facials. Ensure to update guest’s profiles and preferences; filing consultation cards. Process gift certificates and/or answer inquiries.

• Community Liaison

  • Apr 2018 - Sep 2019

  Assemblyman William Colton - District 47 Meet and consult with constituents within district office. Draft correspondence and provide follow-up with City and State agencies on behalf of constituents. Provide constituents with updated policy and/or program advisement. Represent Assemblyman at community events. Prepare for and assist with conferences, hearings, and community meetings. Research new or available city, state, and/or federal programs in which qualifying constituents may apply. Compose, edit, and review Assembly correspondence, newsletters, and other mailings. Show less



The Langham, New York, Fifth Avenue

• Service Stylist (Guest Relations)

  • Oct 2016 - Mar 2017

  Acted as a liaison with all hotel guests requiring special arrangements and requirements. Inspected all VIP rooms and specialty suites prior to guest arrival. Coordinated all VIP amenities and worked closely with Executive Office, Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales departments. Met and escorted all VIP guests for a smooth arrival and fond farewell. Worked daily with HotSOS and OPERA Property Management System (PMS).

• Reservations Agent

  • Oct 2015 - Oct 2016

  Answered all inquiries regarding hotel rates, services and registration via email and telephone. Promoted the hotel and all its services to capture guest loyalty. Increased revenue by means of rate negotiations and upselling. Notified various teams of guest’s particular needs/requests to ensure a seamless memorable experience. Prepared next day arrival reports and led daily meetings. Processed credit card authorization forms and deposits. Input and updated group rooming lists and billing instructions. Assisted in balancing room occupancy. Worked with OPERA Property Management System, SynXis GDS system, and HotSOS software daily Show less



The Carlyle, A Rosewood Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Reservation Sales Agent

  • Jul 2010 - Oct 2015

  Answered all inquiries regarding hotel rates, services and registration via email and telephone. Promoted the hotel and all its services to capture guest loyalty. Increased revenue by means of rate negotiations and upselling. Prepared next day arrival reports and led daily meetings. Processed credit card authorization forms and deposits. Build group blocks, manage group inventory, and maintain rooming lists and reservations. Assisted in creation and loading new promotional and/or wholesale rate codes. Coordinated associate’s calendars to organize monthly team meetings. Worked with OPERA Property Management System, IDeaS Revenue Solution, SynXis GDS system, Delphi Sales & Catering System, OpenTable Restaurant Management Software, and HotSOS software daily. Show less



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2004 - Jul 2010

  Provided sales assistance to three Sales Representatives, eight Group Service Associates, 500+ brokers and general agents. Configured daily census reports, data entry and maintenance, Maintained information systems including three databases, five reports and two pivot tables. Provided sales support to brokers and clients via phone/fax/mail/email. Trained eight Group Service Associates of new products and enrollment procedures. Ensured internal networking between various offices. Assist marketing/sales team at annual galas, quarterly broker seminars and trainings. Arranged various quarterly team building events. Extensive knowledge with Microsoft Access, Excel, Word, Outlook and Power Point. Show less



Museum of Comic and Cartoon Art

• United States
• Museums, Historical Sites, and Zoos

• Intern/ Assistant Curator

  • Aug 2006 - Dec 2006

  • Responsible for general administrative duties • Organized events, opening receptions, and seminars - Supervised a team of 5 volunteers • Arranged the “Saturday Morning Cartoon” exhibition - Researched 40+ artworks - Managed curatorial tasks (registration, conservation, display, etc.) • Responsible for general administrative duties • Organized events, opening receptions, and seminars - Supervised a team of 5 volunteers • Arranged the “Saturday Morning Cartoon” exhibition - Researched 40+ artworks - Managed curatorial tasks (registration, conservation, display, etc.)



Oxford Health Plans

• United States
• Insurance
• 1 - 100 Employee

• Office Assistant

  • Mar 2001 - Jun 2004

  • Administer Member Relation events, trips, and seminars • Organize community outreach events • Data entry, Reports, and Projects • Responsible for general clerical duties (including but not limited to; data entry, file maintenance, document duplication, fax transmissions, creating tables and charts, and other tasks as assigned) • Administer Member Relation events, trips, and seminars • Organize community outreach events • Data entry, Reports, and Projects • Responsible for general clerical duties (including but not limited to; data entry, file maintenance, document duplication, fax transmissions, creating tables and charts, and other tasks as assigned)