Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• In-house Network Representative

  • Oct 2022 - Present



Oregon Department of Human Services

• United States
• Government Administration
• 500 - 600 Employee

• Human Services Specialist IV

  • Sep 2021 - Sep 2022

  Portland, Oregon, United States • Currently a Benefit Eligibility Specialist and Lead worker of 3501 Leadership Team. • Oversee training plan for newly hired Benefit and Eligibility Workers (BEWs), review their cases prior to authorization, and complete monthly Six Elements reviews during their trial service. • Assist in implementing ideas to improve branch operations. • Provide technical assistance by researching and answering questions about programs policy procedures, statuses, and regulations for BEWs, Family… Show more • Currently a Benefit Eligibility Specialist and Lead worker of 3501 Leadership Team. • Oversee training plan for newly hired Benefit and Eligibility Workers (BEWs), review their cases prior to authorization, and complete monthly Six Elements reviews during their trial service. • Assist in implementing ideas to improve branch operations. • Provide technical assistance by researching and answering questions about programs policy procedures, statuses, and regulations for BEWs, Family Coaches (FCs) and Support Staffs. • Provide ongoing support, mentoring, coaching, and training for BEWs and FCs. • Observe BEWs’ job performance and share feedback about their strengths and weaknesses and suggest ways for improvement. • Review Hearing Requests and attempt to resolve at branch level by researching previous action taken on cases by other workers and determine if the outcomes are aligned with current program policy and procedures and take any corrective actions when necessary. • Collaborate with other Department Entities and Units to take action on cases. • Fill in for eligibility intakes and other administrative duties when needed at the branch.

• Human Services Specialist III

  • Jul 2020 - Sep 2021

  Portland, Oregon, United States • Determine eligibility for Self-Sufficiency programs: SNAP, ERDC, TANF, MAGI and Non-MAGI. • Assist Oregonians with their inquiries about their cases, state programs, and available community resources in person, over the phone, and email. • Interview Oregonians to gather information and assess their needs while applying program policies and guidelines that are relevant to their situations. • Process applications, inquiries, and other duties in a precise and efficient manner. •… Show more • Determine eligibility for Self-Sufficiency programs: SNAP, ERDC, TANF, MAGI and Non-MAGI. • Assist Oregonians with their inquiries about their cases, state programs, and available community resources in person, over the phone, and email. • Interview Oregonians to gather information and assess their needs while applying program policies and guidelines that are relevant to their situations. • Process applications, inquiries, and other duties in a precise and efficient manner. • Support other colleagues during the ONE implementation process by offering ideas and assistance working with the system, troubleshooting and reviewing their cases when needed. • Currently on a limited duration BEW/Lead assignment, where 25% of the time is spent performing Lead duties, assisting other workers with eligibility in ONE.



Oregon Employment Department

• United States
• Government Administration
• 500 - 600 Employee

• Claims Specialist

  • Jun 2020 - Jul 2020

  Wilsonville, Oregon, United States • Processed high-volume of Workshare unemployment insurance benefit initial claims and weekly claims into Mainframe system. • Assisted claimants and employers with inquiries about their claims, Workshare program, and general unemployment information over the phone, email, and software systems. • Worked in small teams to resolve any discrepancies and mismatches in benefits timely and accurately.



Bamboo House

• United States
• Restaurants
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Jul 2020

  Portland, Oregon, United States • Effectively managed daily operations at Bamboo House Restaurant, resulting in higher productivity and greater levels of customer satisfaction. • In charge of hiring, training, coaching, and scheduling staffs. Motivated staffs through acknowledge of hard work, achievements, and instilling accountability while leading by example. • Produced training materials, monthly sales reports, and staffs’ performance reviews. • Ensured both front and back end of restaurant are compliant with… Show more • Effectively managed daily operations at Bamboo House Restaurant, resulting in higher productivity and greater levels of customer satisfaction. • In charge of hiring, training, coaching, and scheduling staffs. Motivated staffs through acknowledge of hard work, achievements, and instilling accountability while leading by example. • Produced training materials, monthly sales reports, and staffs’ performance reviews. • Ensured both front and back end of restaurant are compliant with company regulations, policies, and food safety guidelines. • Created social media presence for marketing and customer outreach purposes. • Worked directly with all the vendors and distributors to ensure efficient communication, timely and adequate inventory at all-time. Show less



LanguageLine Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Interpreter

  • Jun 2016 - Mar 2019

  Portland, Oregon Area • Handled high-volume confidential calls in demand, and render the meaning of conversation between the Vietnamese and English speakers in different industries: Healthcare, Insurance, Financial, Government, Utilities, Law Enforcement, Court, and General Business. • Exceeded expectations in customer service skills as rated by QA every month. • Assisted with “Welcome Call Project” where calls were made to new at-home interpreters to provide support by answering any questions or concerns they… Show more • Handled high-volume confidential calls in demand, and render the meaning of conversation between the Vietnamese and English speakers in different industries: Healthcare, Insurance, Financial, Government, Utilities, Law Enforcement, Court, and General Business. • Exceeded expectations in customer service skills as rated by QA every month. • Assisted with “Welcome Call Project” where calls were made to new at-home interpreters to provide support by answering any questions or concerns they may have, while gather feedback and compile reports to improve the training and resources for new interpreters in terms of readiness and accessibility. • Assisted at-home interpreters with scheduling inquiries. • Completed other clerical duties as needed during non-interpreting hours. • Was qualified as a Level 5 Interpreter to take all calls, and trained as a Video Remote Interpreter using InSight system. Show less



Albertina Kerr

• United States
• Health and Human Services
• 200 - 300 Employee

• Psychiatric Technician

  • Jun 2015 - Jan 2016

  Portland, Oregon • Provided direct care and support to children and adolescent in a Subacute Residential Children’s Psychiatric Facility, a short-term, crisis stabilization unit. • Worked directly with clients and their families, as well as the treatment team to assure the best outcomes for the clients. • Observed and assisted clients with day-to-day activities, and completed daily reports and other necessary documentation for the organization and the state. • Handled Intake process with new clients… Show more • Provided direct care and support to children and adolescent in a Subacute Residential Children’s Psychiatric Facility, a short-term, crisis stabilization unit. • Worked directly with clients and their families, as well as the treatment team to assure the best outcomes for the clients. • Observed and assisted clients with day-to-day activities, and completed daily reports and other necessary documentation for the organization and the state. • Handled Intake process with new clients that consisted of interviews, form completion, and explanation of programs, regulations, and safety measures. • Trained in Oregon Intervention System, Collaborative Problem Solving, and CPR, and utilized these skills when necessary. Show less



Mother and Child Education Center

• Intern

  • Oct 2014 - Apr 2015

  • Offered client care services • Conducted pregnancy tests • Assisted with inventories, organization, referrals, and other daily office duties



Concordia University-Portland

• United States
• Higher Education
• 100 - 200 Employee

• Teacher Assistant

  • Sep 2014 - Apr 2015

  • Assisted professors in grading tests for Psychology courses • Assisted with data-entry

• Research Assistant

  • May 2014 - Apr 2015

  • Working on a Meta-analysis Research on Community Psychology • Collecting and coding relevant studies • Presented a poster titled “A Meta-analysis on Involvement in Learning Outcomes across On-ground, Online, and Hybrid Classroom Settings" at the 2015 Western Psychological Association 95th Annual Convention

• Psychology Tutor

  • Sep 2013 - Dec 2014

  • Assisted students in any Psychology-related assignments, including editing research papers, helping with APA format, and preparing for exams

• OMS Cultural Urban Dinner Tour

  • Aug 2013 - May 2014

• Founder/President of International Student Club

  • Jan 2013 - Apr 2014

  • Created and organized programs that assisted international students on campus • Organized and participated in International Education Week in March 2013 and 2014 • Co-organized the event “Traditional Dance Night: Dances from around the World” in October 2013 that became an annual event on campus

• Conference Housing Assistant

  • May 2013 - Aug 2013

  • Worked on housing placement and related paperwork for on-campus students • Assisted in hosting different Conference groups at Concordia

• OMS Peer Mentoring Coordinator

  • Aug 2012 - Jun 2013



Tam Ly Tre

• Counselor Assistant/Translator

  • May 2013 - Aug 2014

  Vietnam