Experience

BMW Northwest

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• BMW Sales Specialist (Client Advisor)

  • Jan 2022 - Present

• BMW Product Genius

  • Apr 2014 - Present

  Provide each new BMW owner with a thorough vehicle orientation. Coordinate future educational sessions with BMW owners. Organize and implement a schedule with specific topics and agendas. Supervise pre-delivery preparation of sold vehicles, inspect for defects, feature operations, and showroom condition. Maintain frequent contact with manufacturer and other vendors to ensure a thorough understanding of BMW features. Serve as the main point of contact for clients in answering product questions and troubleshooting technology glitches. Develop, implement, and maintain an owner follow up program to generate client loyalty, increased BMW survey return rates, and client satisfaction. Create and organize Excel spreadsheets to manage, and improve productivity. Ensure coworkers stay informed on current product and technology updates. Show less

• Client Advocate

  • Oct 2013 - Apr 2014

  Responsible for a high volume of incoming phone calls from BMW/Mini Cooper owners concerning service appointments, maintenance inquiries, and all outstanding questions regarding BMW/Mini Cooper products and services. Passionately and enthusiastically interacted with each customer ensuring a positive representation of the dealership. Made daily outbound phone calls regarding customer feedback related to service quality following appointments, annual service reminders, and notification of services due. Worked with other departments to ensure that customer concerns were addressed by the correct Department Manager in a professional and timely manner. Enjoyed the broadening of knowledge in the automotive industry. Show less