Annie (Aniisah) Toorabally
IT-trainer at Studi- Claim this Profile
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Bio
Jason Macaque
J'ai eu le plaisir de travailler avec Aniisah il y a plusieurs années. A l'époque j´étais son manager et elle a rapidement pris ses marques et avec assiduité a trouvé sa propre approche pédagogique pour personnaliser ses formations au service des clients et des apprenants. Je recommande Annisah pour son professionnalisme.
Jason Macaque
J'ai eu le plaisir de travailler avec Aniisah il y a plusieurs années. A l'époque j´étais son manager et elle a rapidement pris ses marques et avec assiduité a trouvé sa propre approche pédagogique pour personnaliser ses formations au service des clients et des apprenants. Je recommande Annisah pour son professionnalisme.
Jason Macaque
J'ai eu le plaisir de travailler avec Aniisah il y a plusieurs années. A l'époque j´étais son manager et elle a rapidement pris ses marques et avec assiduité a trouvé sa propre approche pédagogique pour personnaliser ses formations au service des clients et des apprenants. Je recommande Annisah pour son professionnalisme.
Jason Macaque
J'ai eu le plaisir de travailler avec Aniisah il y a plusieurs années. A l'époque j´étais son manager et elle a rapidement pris ses marques et avec assiduité a trouvé sa propre approche pédagogique pour personnaliser ses formations au service des clients et des apprenants. Je recommande Annisah pour son professionnalisme.
Credentials
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Excel 2016
TosaNov, 2017- Oct, 2024 -
Fondamentaux du Marketing Digital de Digital Active
GoogleMar, 2017- Oct, 2024
Experience
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Studi
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France
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E-Learning Providers
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700 & Above Employee
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IT-trainer
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Jan 2022 - Present
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Qyyp
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France
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Telecommunications
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1 - 100 Employee
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Technical Support
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May 2018 - Jan 2022
Manning the IT help desk and providing instant solutions to IT issues Being first point of call for all IT issues Logging faults and managing response times between SFR and clients Diagnosing and resolving problems efficiently Maintaining the integral security of business networks Ensuring all hardware operates at its optimum level with latest updates and patches Distributing relevant jobs to junior staff members and providing support when required Broad knowledge and experience of IT operating systems including Microsoft Windows client operating systems, Xivo, Diag V4,.... Show less
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MyConnecting
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France
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Professional Training and Coaching
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100 - 200 Employee
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IT Trainer
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Mar 2016 - Jun 2018
Assigned the responsibilities of preparing trainees reference to generate quality learning. Assessed skills through set-up and use of interactive Excel spreadsheet. Responsible for monitoring and evaluating the performance of trainees. Assigned the responsibilities of preparing trainees reference to generate quality learning. Assessed skills through set-up and use of interactive Excel spreadsheet. Responsible for monitoring and evaluating the performance of trainees.
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IT Consultant
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2011 - 2017
- Assist in setting up IT infrastructures for different companies. - Analyse production and automate their process. - Setup outbound campaigns together with scripts on Hermes V4 and V5. - Study existing IT infrastructure and innovate it as per company needs and budget. - Reviewed current training documentation and re-wrote technical procedures and training manuals as necessary. - Assist in setting up IT infrastructures for different companies. - Analyse production and automate their process. - Setup outbound campaigns together with scripts on Hermes V4 and V5. - Study existing IT infrastructure and innovate it as per company needs and budget. - Reviewed current training documentation and re-wrote technical procedures and training manuals as necessary.
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IT Support
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Aug 2015 - Mar 2016
Provided technical assistance to customers on inbound telephone tech support calls. Used remote access to perform troubleshooting when needed. Walked customers through step-by-step process for troubleshooting hardware issues. Assisted customers with anti-virus program installations and virus removals. Used good problem-solving skills for troubleshooting problems. Used great customer-service skills. Installed and maintained company's computer systems and network. Performed upgrades and installed updates. Completed troubleshooting and repair when computers had problems. Assisted office staff with computer application questions. Recommended computer products and applications to improve productivity Show less
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