Annie Olokirika
Customer Support Lead at Hubryde- Claim this Profile
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English Professional working proficiency
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pidgin English Limited working proficiency
Topline Score
Bio
Olorunfemi Michael
I highly recommend Annie Olokirika as a competent customer support specialist. Whose competency was very pivotal to the success of our team. She will be a great asset to any organization.
Daniel Nja
Annie is a thorough and articulate customer service professional with vast knowledge of all metrics and achievement of defined KPIs. She is capable of leading a team of customer service agents to deliver at all times.
Olufikayo Egbedoyin
Annie has the skills and hands-on experience needed in Customer Service. She is a professional in her field and I am confident she would perform well in any Customer Service role given to her. I remember how we collaborated effectively and efficiently, when we worked together. Indeed, she is hardworking and she is a team player. She is an enigma!
Olorunfemi Michael
I highly recommend Annie Olokirika as a competent customer support specialist. Whose competency was very pivotal to the success of our team. She will be a great asset to any organization.
Daniel Nja
Annie is a thorough and articulate customer service professional with vast knowledge of all metrics and achievement of defined KPIs. She is capable of leading a team of customer service agents to deliver at all times.
Olufikayo Egbedoyin
Annie has the skills and hands-on experience needed in Customer Service. She is a professional in her field and I am confident she would perform well in any Customer Service role given to her. I remember how we collaborated effectively and efficiently, when we worked together. Indeed, she is hardworking and she is a team player. She is an enigma!
Olorunfemi Michael
I highly recommend Annie Olokirika as a competent customer support specialist. Whose competency was very pivotal to the success of our team. She will be a great asset to any organization.
Daniel Nja
Annie is a thorough and articulate customer service professional with vast knowledge of all metrics and achievement of defined KPIs. She is capable of leading a team of customer service agents to deliver at all times.
Olufikayo Egbedoyin
Annie has the skills and hands-on experience needed in Customer Service. She is a professional in her field and I am confident she would perform well in any Customer Service role given to her. I remember how we collaborated effectively and efficiently, when we worked together. Indeed, she is hardworking and she is a team player. She is an enigma!
Olorunfemi Michael
I highly recommend Annie Olokirika as a competent customer support specialist. Whose competency was very pivotal to the success of our team. She will be a great asset to any organization.
Daniel Nja
Annie is a thorough and articulate customer service professional with vast knowledge of all metrics and achievement of defined KPIs. She is capable of leading a team of customer service agents to deliver at all times.
Olufikayo Egbedoyin
Annie has the skills and hands-on experience needed in Customer Service. She is a professional in her field and I am confident she would perform well in any Customer Service role given to her. I remember how we collaborated effectively and efficiently, when we worked together. Indeed, she is hardworking and she is a team player. She is an enigma!
Credentials
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Digital Marketing Fundamentals
IIDE - Indian Institute of Digital EducationJan, 2023- Nov, 2024 -
ALX Virtual Assistant Course_ Honors
alx_africaDec, 2022- Nov, 2024 -
Customer Service Foundations
LinkedInApr, 2022- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInSep, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInSep, 2021- Nov, 2024
Experience
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Hubryde
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Nigeria
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Support Lead
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Oct 2021 - Present
• Build an interactive and growing community of Hubryde customers.• Learn, understand, review, and communicate product features andservices to customers across touchpoints.• Set out time to review negative feedback and respond to them first.• Develop a feedback mechanism to request customer feedback andimprove on service offerings.• Liaise with the tech department to resolve complaints relating to productissues.• Collaborate and follow-through with the operations department to ensureeffective service delivery.• Listen and respond professionally to customers’ inquiries and complaintsacross all touchpoints.• Create and share need-based articles with Hubryders once a week; liaisewith the BMC department on content development.• Share newsletters and feedbacks with customers across touchpoints.• Analyze and share detailed reports of customer engagement with allrelevant stakeholders weekly, monthly and quarterly.• Keeping track of the following metrics:✓ Customer Growth Rate✓ Active Subscribers✓ Mobile App Adoption Rate (MAAR)✓ Net Promoter Score (NPS)✓ Customer Satisfaction Score (CSAT)✓ Repeat Purchase Rate (RPR)✓ Retention Rate✓ The total cost of acquiring new customers relative to the total revenue generated from trips. Show less
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Customer Support Executive
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Apr 2021 - Sep 2021
• Answering questions about the company's services via live chat, emails, calls etc• Keep records of customer interactions, process customer accounts and file documents• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Collecting and analyzing customer feedback.• Collaborate and follow-through with the operations department to ensureeffective service delivery.• Listen and respond professionally to customers’ inquiries and complaintsacross all touchpoints.• Identify and assess customers’ needs to achieve satisfaction Show less
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BFREE
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Nigeria
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Financial Services
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100 - 200 Employee
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Customer Service Account Associate
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Feb 2020 - Mar 2021
• Identifying deviations from new payment loans • Calling and emailing defaulters to restate their loans • Locating fugitive defaulters through telephonic and desktop investigations • Proposing realistic, carefully-constructed payment plans • Negotiating newly-adjusted payment loans • Maintaining an updated, exhaustive paper trail • Reviewing the company debtor list • Contacting customers and informing them of their overdue loans • Advising customers on their payment options and suggesting methods of payment • Responding to Customers queries and resolving of issues Show less
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Fusion Trendz
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Lagos
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Social Media Manager / Customer Service Agent
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Feb 2019 - Jan 2020
• Manage and oversee social media content across all platforms • Stay up to date with latest social media best practices and technologies • Communicate with industry professionals and influencers via social media to create a strong network • Resolve customer complaints via phone, email or social media • Development of brand awareness and online reputation • Interacting with customers and offering information about products • Cultivation of leads and sale • Build sustainable relationships and trust with Customers accounts through open and interactive communication • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Established business relationships with customers and managed same with clear communication Show less
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Debras Grace
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Nigeria
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service Sales Associate
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May 2018 - Dec 2019
• Directing customers to preferred merchandise with superior product knowledge • Interacting with customers and offering information about products • Receiving merchandise, displaying fashion items and collecting payments. • Maintaining records related to sales, returns and inventory availability. • Managing financial transactions, and balanced cash drawers • Upsell and cross sell products to customers • Handle customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Supervise sales floor appearance and general ambiance • Build sustainable relationships and trust with customer accounts through open and interactive communication • Looking out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc. Show less
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St. Michael College School
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Ogun, Nigeria
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Class Teacher (NYSC)
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May 2017 - Apr 2018
• Developed educational content including notes, tests, and assignments • Delivered personalized instruction to each student by encouraging interactive learning • Planned and implemented educational activities and events • Evaluated students’ progress through all-round assessment • Developed educational content including notes, tests, and assignments • Delivered personalized instruction to each student by encouraging interactive learning • Planned and implemented educational activities and events • Evaluated students’ progress through all-round assessment
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U&U Electronics
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Port Harcourt
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Product Specialist / Supervisor
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Aug 2013 - Apr 2017
• Supervision of the daily activities at the head office, filing and monitoring of repairs from branches • Identifying resale opportunities and helpful product recommendations to achieve sales plans • Assisting with the development of business plans for product sales • Performing product demonstrations for customers, staff, and other stakeholders • Collaborating and strategizing with the engineering teams to improve sales performance. • Supervision of the daily activities at the head office, filing and monitoring of repairs from branches • Identifying resale opportunities and helpful product recommendations to achieve sales plans • Assisting with the development of business plans for product sales • Performing product demonstrations for customers, staff, and other stakeholders • Collaborating and strategizing with the engineering teams to improve sales performance.
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Rhythm FM
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Internship Trainee
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May 2015 - Nov 2015
• Proofread and edited stories and art pieces before airing • Engage in news delivery and vox pop cue in and out • Research and authenticate facts, dates, and statistics. • Create informative press releases, and related marketing materials to attract target audience. • Proofread and edited stories and art pieces before airing • Engage in news delivery and vox pop cue in and out • Research and authenticate facts, dates, and statistics. • Create informative press releases, and related marketing materials to attract target audience.
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Education
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2012 - 2016
University of Benin
Bachelor of Arts (B.A.)
Community
