Anni Filcheva

ServiceNow Technical Consultant at Do IT Wise - an Inetum Group Company | ServiceNow Elite Partner
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Contact Information
us****@****om
(386) 825-5501
Location
BG
Skills

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Bio

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Credentials

  • Certified Implementation Specialist - Human Resources
    ServiceNow
    Apr, 2022
    - Sep, 2024
  • ServiceNow Certified System administrator
    ServiceNow
    Feb, 2022
    - Sep, 2024
  • Pega Certified System Architect
    Pearson
    Nov, 2019
    - Sep, 2024
  • Certified Pega Business Architect (CPBA)
    Pearson
    Mar, 2019
    - Sep, 2024

Experience

  • Do IT Wise - an Inetum Group Company | ServiceNow Elite Partner
    • ServiceNow Technical Consultant
      • Nov 2021 - Present
  • Synergyc
    • Brazil
    • Professional Training and Coaching
    • Pega System Architect
      • Apr 2019 - May 2021
  • CONCENTRIX SERVICES UK LIMITED
    • United Kingdom
    • Retail Office Equipment
    • 1 - 100 Employee
    • B2B support specialist @ Cisco
      • Apr 2013 - Apr 2019

      • EMEAR Customer & Partner Experience specialist for Russia & CIS Theaters • Support Sales department in problem solving (English, Russian) • Support business partners and re-sellers in regards to their orders, post-booking activities and on expedite process, resolve issues arising after the shipment of an order, service quoting and service contract changes • Positively manage internal relationships, ensuring efficient cross-functional collaboration between B2B partners and Cisco departments (Sales, Manufacturing, Logistics, Finance, IT etc.)

Education

  • Sofia University St. Kliment Ohridski
    Bachelor of public adminitration, Public Administration
    2010 - 2014

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