Experience

Furbish Studio

• Retail
• 1 - 100 Employee

• Dropship Operations & Customer Service Manager

  • Mar 2022 - Present

  Dropship Operations Manager - Manage day to day operations of all dropship partners, including warehouse inventory, sample inventory, shipping and receiving - Develop strategies to improve dropship process and find new opportunities - Own the dropship onboarding and implementation process for all partners - Manage order entry process and ensure timely production and delivery throughout the process, meeting expected delivery dates and customer requests concepts are feasible and profitable for the company - Conduct quality control tests and personally reach out to customers to ensure satisfaction and build genuine connection Customer Service Manager - Manage and respond to all customer inquiries via phone, email, chat, Facebook Messenger, Instagram Direct Messages and TikTok Messenges - Analyze outgoing shipment to ensure arrival as anticipated - Resolve all customer complaints, shipping damages, and provide beneficial solutions with urgency Show less



Primrose School of Greenville

• United States
• Education Administration Programs
• 1 - 100 Employee

• Chief Happiness Officer

  • Sep 2020 - Jan 2023

  - Manages all Primrose trainings for new hires - Trains leadership team on Primrose trainings through SC Endeavors platform - Maintains the Primrose School of SC training courses through SC Endeavors - Designs flyers, banners, brochures, fact sheets, event signage, invitations, and training materials as needed - Assists the Franchise Owner in writing content for key organization publications including: The Primrose School of Greenville & Midtown Greenville newsletters, Annual Reports, and Annual Marketing Plan - Represents the Primrose School of Greenville and Midtown Greenville at scheduled school events and in the community - Manages the coordination of all fundraising and school events - Secures vendors and partnerships, as needed - Knowledgeable of all aspects of Primrose Schools - Assists with the organization and implementation of daily, weekly, monthly, and annual operations, as needed - Schedules and lead Super Sales Meetings on a weekly basis at both schools - Establishes and maintains internal communications to keep staff informed of the work of the organizations Show less



innovateHR

• Human Resources Services
• 1 - 100 Employee

• Communications Coordinator

  • Jun 2019 - Sep 2020

  - Manage all communications to clients internally and externally - Manage social media channels and creates content for LinkedIn, Facebook, and Instagram - Manage marketing campaigns and creates content as needed - Utilize Salesforce to create and distribute three weekly newsletters outlining company updates, HR changes, etc. to client, partner, and prospect channels - Manage all appointments with clients, partners, and prospects for business owner - Set weekly meetings for business owner from various referral channels/networking Show less



First Citizens Bank

• United States
• Banking
• 700 & Above Employee

• Operations Service Supervisor

  • Jul 2016 - Jun 2019

  Manage branch operations and service line associates; complex service and maintenance to clients; deliver access products and services; identify referrals for branch and specialty partner sales. Manage branch operations and service line associates; complex service and maintenance to clients; deliver access products and services; identify referrals for branch and specialty partner sales.



BootCut Media

• Digital Media Coordinator

  • Apr 2015 - Mar 2016

  Using research, insight and experience we deliver effective, highly-targeted campaigns across the right media platforms unique to each client's objectives. We develop strategies and implement appropriate tactics in order to achieve maximum ROI - continually monitoring and analyzing the results of each campaign. Digital Media Services Search Engine Marketing (SEM) Social Media Paid Advertising Rich Media Ads (Interactive Units, Pre-Roll, etc.) Standard Digital Display Ads Mobile Ads Audience Based TV Internet Radio Traditional Media Services Out of Home Specialty Television – National and Local (Spot) Radio - Network and Local Print - National, Regional and Local BootCut Media: Media Strategy, Media Planning Show less