Experience

Nedal Aluminium B.V.

• Netherlands
• Mining
• 1 - 100 Employee

• Sales extrusion

  • Mar 2023 - Present



Alpine

• Netherlands
• Health and Human Services
• 1 - 100 Employee

• Order and stock managment

  • Apr 2022 - Present



Kyotocooling

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Officemanager

  • Apr 2021 - Apr 2022



Liebherr-Nederland B.V.

• Netherlands
• Machinery Manufacturing
• 1 - 100 Employee

• Factureringsmedewerker

  • Sep 2018 - Mar 2021



Bespeak

• Amersfoort

• Aanvoerder Service and Support

  • Apr 2018 - Sep 2018



Minerva

• Amersfoort

• Customer Service Representative

  • Dec 2015 - Dec 2017

  Jun 2015 – Sep 2015 Employment Duration4 mos • Provide product information • Maintaining client information • Order processing in SAP • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Monitor or trace the location of goods. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complaint handling • Confer with customers by telephone to provide information about orders or complaints • sales • Resolve problems concerning transportation, logistics systems, or customer issues. Show less



FrieslandCampina

• Netherlands
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer Service Officer German market

  • Jun 2015 - Sep 2015

  • Provide product information • Maintaining client information • Order processing in SAP • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Monitor or trace the location of goods. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Complaint handling • Confer with customers by telephone to provide information about orders or complaints • sales • Resolve problems concerning transportation, logistics systems, or customer issues. Show less



STABILO International GmbH

• Germany
• Manufacturing
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2014 - Jun 2015

  • Monitor or trace the location of goods. • Arrange for transportation, warehousing, or product distribution of imported or exported products. • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Check to ensure that appropriate changes were made to resolve customers' problems. • Reception handling • Provide product information • Maintaining client information • Order processing in SAP • sales Show less



Personal Coaching

• Individual and Family Services
• 1 - 100 Employee

• motivator

  • Jan 2014 - Sep 2014

  Nonprofit coaching and motivating others on loosing weight. As no other I know the struggle of loosing weight! In 2009 I changed my lifestyle and started eating clean and training mean! It helped me loosing 140lbs and gaining confidence, happiness and energy. Of course on the healthiest way there is. Giving a drive to reach goals! Nonprofit coaching and motivating others on loosing weight. As no other I know the struggle of loosing weight! In 2009 I changed my lifestyle and started eating clean and training mean! It helped me loosing 140lbs and gaining confidence, happiness and energy. Of course on the healthiest way there is. Giving a drive to reach goals!



Sabbatical / Extended Leave

• Information Services
• 1 - 100 Employee

• sabbatical

  • Jan 2014 - Aug 2014



DHL Worldwide Express

• Customer Retention Advisor.

  • Nov 2009 - Dec 2013

  Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Pay, or arrange for payment of, taxes and duties on shipments. Monitor or trace the location of goods. quote duty and tax rates on goods to be imported, based on federal tariffs and excise taxes. Arrange for transportation, warehousing, or product distribution of imported or exported products. Advise clients on transportation and payment methods. Retrieve stored items and trace lost shipments as necessary. Train new personnel in roles or responsibilities regarding global logistics strategies procedures etc 30% Customs issues regarding T1, ATA Carnets, ExA etc are handled by me Reduced an overflowing area from 100 shipments to 6 shipments. Taking place in a daily report. My project which started in May 2011. Show less



Dynniq

• Netherlands
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Coordinator

  • Jul 2006 - Oct 2009

  • Supervise the work of technologists, technicians, and other engineers. • Plan and evaluate new projects, consulting with other engineers and corporate executives as necessary. • Prepare work orders for repair, maintenance, or changes in traffic systems. • Measure and record the speed of vehicular traffic, using electrical timing devices or radar equipment. • Time stoplights or other delays. • Prepare work orders for repair, maintenance, or changes in traffic systems. • Supervise the work of technologists, technicians, and other engineers. • Plan and evaluate new projects, consulting with other engineers and corporate executives as necessary. • Prepare work orders for repair, maintenance, or changes in traffic systems. • Measure and record the speed of vehicular traffic, using electrical timing devices or radar equipment. • Time stoplights or other delays. • Prepare work orders for repair, maintenance, or changes in traffic systems.



Famed

• Service Desk Employee

  • Aug 2003 - Jun 2006

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Answer customers' questions, and provide information on procedures or policies. • Request information or assistance using paging systems. • Calculate total payments received during a time period, and reconcile this with total sales. • Supervise others and provide on-the-job training. • Compute and record totals of transactions. • Review insurance policy to determine coverage. • Transmit claims for payment or further investigation. • Contact insured or other involved persons to obtain missing information. • Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Hear and resolve complaints from customers or the public. • File and maintain records. • Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated. • Identify compliance issues that require follow-up or investigation. • Provide assistance to internal or external auditors in compliance reviews. • Provide employee training on compliance related topics, policies, or procedures. Show less



debitel

• Telecommunications
• 1 - 100 Employee

• Allround customer service representative

  • Sep 1999 - Jun 2003

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs. • Contact prospective customers to present information and explain available services. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Conduct orientation sessions and arrange on-the-job training for new hires. • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. Show less



M.D.&A.

• overal

• MC dancer promo

  • 1996 - 1998

  MC Dans Styling Promotie Bekende hardcore formatie Still standing strong! MC Dans Styling Promotie Bekende hardcore formatie Still standing strong!