Experience

Edith Cowan University

• Australia
• Higher Education
• 700 & Above Employee

• Manager, Admissions | Student Administration Account Manager | Continuous Improvement Manager

  • Aug 2018 - Present

  I currently perform concurrent roles at Edith Cowan University (ECU) as Manager, Admissions and Continuous Improvement Manager for the Student Administration Directorate. As the designated Account Manager, I provide strategic, operational and business support to the Director, Student Administration, whilst leading the Directorate’s dedicated team focussed on the provision of quality services to the University across key student transaction functions including admissions, assessments, fees, scholarships and student records. In leading the admissions function at ECU, I manage and motivate a large team who provide high quality, professional and timely services. This requires the ability to implement innovative business processes which deliver an excellent applicant experience that is both responsive and relevant. I ensure that our business imperatives remain aligned to the University’s broader strategic vision, ensuring services and functions are agile whilst remaining grounded in ECU's core values.

• Manager, Admissions

  • Apr 2014 - Present

• Manager, Student Information

  • Aug 2010 - Apr 2014



Bournville College

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Customer Sevice Manager (CIS)

  • Jun 2006 - Aug 2008



Sutton Coldfield College (previously Josiah Mason College, now Birmingham Metropolitan College)

• Director Student Services

  • Jul 2000 - Jun 2007