Operations Director RWP

• Apr 2021 - Present

Service Director (Supported Living)

• Apr 2019 - Sep 2023

Head of Housing (Supported Living)

• Apr 2014 - Apr 2019

Managing a large generic housing management teamLeading on Tenant InvolvementManaging a large portfolio of supported housing tenancies across the countryLiaising with commissionersProducing and presenting board reportsA good understanding of Mental Capacity and Housing law

Supported Housing Manager

• May 2011 - Apr 2019

Senior Neighbourhood Manager

• Dec 2003 - May 2011

• Strategic planning and responsibility for developing neighbourhood action plans • Financial management, grant administration and target setting • Staff motivation, management and performance monitoring • Partnership working with voluntary, community and statutory organisations to influence change. • Working with elected Councillors and reporting on performance to a strategic board. • Strategic planning and responsibility for developing neighbourhood action plans • Financial management, grant administration and target setting • Staff motivation, management and performance monitoring • Partnership working with voluntary, community and statutory organisations to influence change. • Working with elected Councillors and reporting on performance to a strategic board.

Project Manager

• Aug 2002 - Dec 2003

• To manage a number of social housing regeneration schemes, including new build for rent and sale • Liaising with Contractors, attending site meetings and undertaking feasibility studies for new schemes. • Technical leadership, delivery schemes from acquisition to final completion • Working with Greater Manchester Strategic authorities in policy development and supporting their strategic housing role and reporting to regional housing boards. • Inputting grant claims on the Housing Corporation on- line system • Preparing contract documents in partnership with solicitors and architects. KEY ACHIEVEMENTS • Completion of a new build scheme of 16 homes for rent at Canal Street in Rochdale from acquisition to final completion. • Handover of a large project at Middleton Road in Heywood with developer Westbury homes and Rochdale Council as part of a section 106 scheme for homes for rent and shared ownership. • Completion of an adapted home for respite care in partnership with Rochdale Council • Public consultation on an improvement of an estate in Blackburn • Completion of a stock transfer of homes in Derker in Oldham as part of stock rationalisation • Purchase of a number of homes in Oldham as part of a Housing Market Renewal pathfinder Scheme. • Completion of a Housing Corporation sustainability assessment on an improvement scheme in Blackburn. Show less

Development Officer

• Aug 2000 - Aug 2002

• Project management of a Lottery funded project, for a mobile community mobile service for the charity. • Helping people to access advice services in areas such as Housing and Welfare Benefits • Working with partners such as the Legal services Commission, Law Society and Parish Councils • Reporting to a Board of Trustees on performance and to the Big Lottery • Securing funding from other sources for the Charity, such as Charitable Trusts KEY ACHIEVEMENTS • Increased uptake of advice services across new areas, such as Silloth and Egromont • Helped people at risk of Homelessness to maintain their homes through accessing the right advice. • Secured funding to employ a driver for the mobile advice centre on a full time basis • Helped develop the board of trustees through delivering training and support Show less

Senior Tenant Support Officer

• Mar 1997 - Aug 2000

• Specialist team member for leading on community consultation for Preston’s first stock transfer of homes to a new Local Housing Company• Development of the formal Tenant offer Document as part of the stock transfer• Report writing, monitoring budgets and tender appraisal.• Developing the Tenant Compact, a tenant engagement strategyKEY ACHIEVEMENTS• Managed the consultation on a large stock transfer of over 1000 homes in a deprived ward and achieved over 85% turnout in the formal ballot.• Produced the formal offer document• Maintained a computerised data base of tenants eligible to vote• Managed the formal ballot• Presented reports on progress to Council Committee.• Delivered presentations and training around stock transfer to a mixed audience. Show less

Housing Officer

• Sep 1992 - Mar 1997

• Managing an estate in East Preston, including overseeing an Estate Action improvement programme• Tenant liaison and involvement, managing anti-social behaviour cases, tenancy enforcement, void management, rent collection and arrears management.• Financial management and reporting to an Estate Management Board.• Liaising with contractors and managing repairs.KEY ACHIEVEMENTS• Overseeing 4 phases of an Estate Action improvement scheme.• Reducing Voids and improving letting turnaround times.• Supporting customer involvement in all aspects of service delivery• Staff management in a highly pressured change environment.• Reducing rent arrears significantly and becoming a champion for the Housing department for debt recovery Show less