Experience

Energy Bank Ghana Limited

• Banking
• 1 - 100 Employee

• Cash Officer

  • Feb 2017 - Present

  • Cash Management-Ensures branch has sufficient cash at all times to meet customers demand and that of the business / bank • Vault Management and tellers till: Ensure tellers observe the minimum cash in enclosures according to standards / requirements. Tellers must observe the standard / approved cash limit requirements at all times. • Risk Control Management- Reviewed Batch (teller’s, FTs etc) to ensure that entries made onto FLEXCUBE are accurate, complete and duly authorized transactions. • People management-Ensure effective management of subordinates in direct compliance with the Code of Banking Practice, internal controls and policies • Ensure teller’s tills and branch vault cash always tallies with system balance • Scanning of outward cheques to the clearing department • Account/ATM proofs and reconciliation • Receive / evacuate cash to other branches Show less



Energy Bank Ghana Limited

• Banking
• 1 - 100 Employee

• TELLER at Energy Bank Gh Ltd

  • Nov 2015 - Dec 2016

  Responsibilities• Cheque processing, Cash Deposits and withdrawals• Ensured that all cash deposits are promptly credited to the right accounts • Processing of money transfers (Western Union, RIA and Sigue money transfer)• Bill Collection (ECG Prepaid and Postpaid, DSTV and GOTV bills)• Mobile money transfer transactions ( MTN, TIGO,AIRTEL, VODAFONE)• Received cheque deposits and ensure that all cheques are forwarded to the funds transfer officer for processing• Marketed the products of the bank.• Ensured no shortages or overages• Daily Call Over and checking of teller till. Show less

• CUSTOMER SERVICE OFFICER at Energy Bank Gh Ltd

  • Nov 2014 - Nov 2015

  Responsibilities • Opened all types of accounts (current, corporate, savings, fixed deposits, call deposits etc) with proper documentations.• Processed customer’s request Cheque book Off cycle statement Counter cheque ATM requisition Stop payment SMS Alert Cheque book maintenance Holding/Releasing of funds Any other maintenance on customers account• Disseminated information on company product and services through the telephone, email services or face to face.• Dealt directly with customers either by telephone, electronically or face to face • Responded promptly to customer inquiries• Handled and resolved customer complaints• Recorded details of inquiries, comments and complaints for easy follow ups• Offer advisory services (financial) eg. On savings acc, current acc, fixed deposit etc to customers Show less

• FUNDS TRANSFER OFFICER at Energy Bank Gh Ltd

  • Mar 2014 - Nov 2014

  Responsibilities:• Issued drafts and managers cheques promptly.• Performed local transfer duties and inward & outward clearing. • Ensured all remittances are processed and effected promptly.• Ensured standing orders are executed and processed according to customer instruction & procedure and standards of the bank.• Processed Customer’s salaries• Processed FX sale and Purchase transactions.• ACH Credit and debit transfers



Multi-Credit Savings and Loans

• Accra Central

• CUSTOMER SERVICE OFFICER

  • Oct 2013 - Mar 2014

  • Opened all types of accounts (current, corporate, savings, fixed deposits, call deposits etc) with proper documentations • Dealt directly with customers either by telephone, electronically or face to face. • Responded promptly to customer inquiries • Handled and resolved customer complaints • Organized and maintained paper and electronic files • Assisted with other activities like call over , preparation of cheques for clearing and completion of loan forms • Opened all types of accounts (current, corporate, savings, fixed deposits, call deposits etc) with proper documentations • Dealt directly with customers either by telephone, electronically or face to face. • Responded promptly to customer inquiries • Handled and resolved customer complaints • Organized and maintained paper and electronic files • Assisted with other activities like call over , preparation of cheques for clearing and completion of loan forms