Experience

GIA Publications, Inc.
• United States
• Book and Periodical Publishing
• 1 - 100 Employee
• Customer Service Representative

  • Feb 2023 - Present

Walgreens
• United States
• Retail
• 100 - 200 Employee
• Customer Service Associate

  • Oct 2021 - Feb 2023

Schneider Electric
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Service Coordinator

  • Mar 2019 - Sep 2019


Goodheart-Willcox

• United States
• Book Publishing
• 100 - 200 Employee

• Customer Service Representative II

  • May 2018 - Aug 2018

  Provide initial communication and service with superior customer service and support. Receive incoming orders by web, fax, mail, email and phone and enter them into the system. Provide product information and assist customers in product selection. Assist customers with questions about orders and resolve any issues that may occur. Make outbound calls to customers regarding orders, product questions and follow up opportunities. Provide price quotations and correspondence regarding potential orders. Show less



Insurance Auto Auctions

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Jan 2018

  This was a temporary position thru Aerotek. Greeting all buyers/adjustors/visitors/transporters. Take payments via cash,certified check, company check, money order and credit card. Answering phones calls continusly and resolving or transferring to correct department/person. Check status of buyers on preview day and auction day. Mailed per request licences plates, personal items and titles via Fed ex or US mail. Back up co-workers on any processing needed. This was a temporary position thru Aerotek. Greeting all buyers/adjustors/visitors/transporters. Take payments via cash,certified check, company check, money order and credit card. Answering phones calls continusly and resolving or transferring to correct department/person. Check status of buyers on preview day and auction day. Mailed per request licences plates, personal items and titles via Fed ex or US mail. Back up co-workers on any processing needed.



Temperature Equipment Corporation

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Sales Order Coordinator

  • Feb 2017 - Apr 2017

  Essential Duties and Responsibilities: Order entry, Product selection, Field calls from contractor/ customer base requesting information or placing orders, Process order write-ups from your assigned territory manager, Monitor reports to ensure customer expectations are being met Essential Duties and Responsibilities: Order entry, Product selection, Field calls from contractor/ customer base requesting information or placing orders, Process order write-ups from your assigned territory manager, Monitor reports to ensure customer expectations are being met



Overhead Door Corporation

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Customer Service Associate

  • Feb 2013 - Jul 2016

  Heavy clerical work including answering/screening/transferring calls to the appropriate person, first point call resolution. Respond to customer requests for information, expediting and tracking orders. Maintain files, invoices, and credit memos. Arrange and execute paperwork for the daily operation. Heavy clerical work including answering/screening/transferring calls to the appropriate person, first point call resolution. Respond to customer requests for information, expediting and tracking orders. Maintain files, invoices, and credit memos. Arrange and execute paperwork for the daily operation.



Builders Blinds

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2011 - Feb 2013

  Home Warranty Department Communication via phones with Field Technicians, Managers, and Team Members. Scheduling installation jobs, repairs, and fulfilling warranties. Data entry for window treatments including height, width, and depth. Including various administrative duties Home Warranty Department Communication via phones with Field Technicians, Managers, and Team Members. Scheduling installation jobs, repairs, and fulfilling warranties. Data entry for window treatments including height, width, and depth. Including various administrative duties



H-Hotels.com

• Germany
• Hospitality
• 300 - 400 Employee

• Lodging Operations Specialist

  • Sep 2009 - Oct 2010

  Responding to high call volumes; Reserve, update, cancel guest reservations or relocations; Actively listen and communicate clearly and concisely with the ability to make good sound business decisions; Maintained 92% or higher in quality phones scores. Responding to high call volumes; Reserve, update, cancel guest reservations or relocations; Actively listen and communicate clearly and concisely with the ability to make good sound business decisions; Maintained 92% or higher in quality phones scores.



bimba manufacturing

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2005 - Mar 2009

  Customer service via phone, email, etc. Enter, process, and invoice orders thru the Bimba system. Communicate filing systems for international shipping, invoices, receipts, purchase orders, and proof of delivery. Maintained ongoing communication between Supervisor/Manager/Team members Customer service via phone, email, etc. Enter, process, and invoice orders thru the Bimba system. Communicate filing systems for international shipping, invoices, receipts, purchase orders, and proof of delivery. Maintained ongoing communication between Supervisor/Manager/Team members



People's Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Utilities Customer Service Representative

  • Jan 2005 - Jun 2005

  Helping customer's to analyze their utility bill. Process payments, set up appointments for utility service and disconnecting service. Helping customer's to analyze their utility bill. Process payments, set up appointments for utility service and disconnecting service.



LBL Lighting

• Customer Service Representative

  • Jul 2003 - May 2004

  Order entry, quotes for salesmen for light fixtures for customers. Order entry, quotes for salesmen for light fixtures for customers.



Best Lock Locking Systems

• Master Key Code Specialist

  • Sep 1992 - Oct 2002

  from assembly line to Master key Specialist assembling cores for security locks. generating codes for master key companies such as CPS, Joliet Jail, North riverside Mall etc. from assembly line to Master key Specialist assembling cores for security locks. generating codes for master key companies such as CPS, Joliet Jail, North riverside Mall etc.