Annette Reimer
Customer Support at Cardata | Reimburse Mileage- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Online CPR/AED and First Aid Combo Course
Simple CPRApr, 2021- Nov, 2024
Experience
-
Cardata
-
United States
-
Software Development
-
1 - 100 Employee
-
Customer Support
-
Jan 2022 - Present
Main Responsibility - Account Management*Handle customer inquiries and requests in a professional and timely manner.*Work closely with other team members to ensure that the customers are provided with exceptional service*Investigate inquiries to ensure that proper information is provided*Create reports and assist clients with troubleshooting technical issues the company application*Build rapport with clients and ensure that a great service is provide with every point of contact.
-
-
-
Brink’s Canada
-
Canada
-
Transportation, Logistics, Supply Chain and Storage
-
100 - 200 Employee
-
Regional Account Executive
-
Mar 2016 - Mar 2021
Main responsibility - Account ManagementRetain and manage a large portfolio of 600 accounts (B2B- regional and national), while also focusing on signing net new business through networking and lead generation.Services included:o Set up of one-off specials o Set up contracts for ground transportation (freight - pickup/deliveries), storage of high liability valuables, hardware, software, and solution-based services to assist with cash management Created and formed successful professional relationships with all external customers and internal employees – acted as dedicated single point of contact for high-risk customers Promoted and implemented new technologies for current and future customers through knowledgeable presentations and demonstrations:o Online, using Webex, Teams, and Zoomo In-person including travel to Customer locations Loyal Brand Ambassador for the Brink’s brand of Customer Service and Security by working in a consultative way to assist and recommend best services for the customer. Performed onsite visits effectively, audits of sites, and in person meetings to liaise with clients and develop close working relationships and provide strategic advice on service. Set up and executed online demonstrations of product and meetings. Responded to RFPs and completed submissions for the RFPs. Submitted and won RFP’s included Government and Retail. Worked with operations to review and improve on quality of service and to monitor KPI targets are met
-
-
Supervisor, Global Service Operations
-
Jun 2015 - Mar 2016
Worked with Customs and Customs Brokers to provide documentation to ensure smooth incoming and outgoing transport through Canadian Airports. Scheduled and routed unionized crews as needed. Set up daily delivery and pickup schedule by coordinating with colleagues regarding movement of crews. Focused on tracking labor and statistical trends to help meet the forecasted budgets set by Corporate Head Office. Strategic planning occurred daily regarding incoming and outgoing flights to guarantee room for cargo and allowed for proper times of pickup at corresponding airports in Canada, Europe, South America, and Asia.
-
-
Routing Analyst
-
Oct 2010 - Jun 2015
Successfully mapped existing crew routes into ARC Logistics and Descartes routing programs- analyzed, reviewed, and validated routes/runs thus improved on their performance by reducing overtime hours year after year by 40-120 hours per every 6-month bid shift. Worked with 25-30 routes daily and 400+ employees. Managed, assisted in training of, and directed various crew members on optimal sequence of their routes, focusing on arrival times to locations within the appropriate business hours. Maintained a 99.7% success rate in updating the company's new system regarding routes and customer locations using the ITrack computer program. Worked closely with Sales regarding customers and their needs - this facilitated a strong "operations to sales to customer" bond which elevated the customer satisfaction level and ensured all service commitments are met - maintained a 99% success rate of service setups on the operational side. Assisted in setup of net new service and managed the program where scheduling separate crews (direct reports), trucks and dynamic daily routing was required among other duties.
-
-
Road Crew Chief, Key and Premise Supervisor, Customer Service ( multiple positions in timeframe)
-
Oct 2004 - Oct 2010
Worked as Road crew chief 2004-2007. Duties included ATM Technician, lived and breathed Security measures and controls, high level customer service while onsite of customer locations, and driving large armoured vehicle. Designed, planned, and executed a complete security audit of department in 2010 and passed. First of its kind. Custodian of all keys for ATM Division specializing in Inventory control and weekly auditing for security purposes and maintained a high level of security to protect customer information. Responsible for all MAC activity (this comprised of adding, moving, changing, and deleting ATMbank machine service, for major bank institutions). Lead team member of Customer Service Coordinators for the Toronto branch, the secondlargest branch in the world with over 500 employees, dedicated to answering calls and solving issues in a professional and timely manner - this was completed in a high stress environment while preserving a 99% success rate in solving the issues at hand.
-
-
Education
-
2012 - 2014
McMaster University
Management Education Program, Business Administration -
1998 - 1999
Conestoga College
Complementary Therapies, Reflexology -
1986 - 1990
University of Waterloo
Bachelor of Arts (BA), Fine and Studio Arts -
-
University of Waterloo
Bachelor of Fine Arts - BFA, Art History
Community
