Annette Nielsen
Software Documentation Writer at Softlink- Claim this Profile
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Bio
Teresa da Silva
Annette works quietly and diligently to produce technical documentation of a high calibre. She keeps abreast of all new developments and enhancements to the software to maintain documentation of a high quality standard.
Teresa da Silva
Annette works quietly and diligently to produce technical documentation of a high calibre. She keeps abreast of all new developments and enhancements to the software to maintain documentation of a high quality standard.
Teresa da Silva
Annette works quietly and diligently to produce technical documentation of a high calibre. She keeps abreast of all new developments and enhancements to the software to maintain documentation of a high quality standard.
Teresa da Silva
Annette works quietly and diligently to produce technical documentation of a high calibre. She keeps abreast of all new developments and enhancements to the software to maintain documentation of a high quality standard.
Experience
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Softlink
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Czechia
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Wireless Services
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1 - 100 Employee
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Software Documentation Writer
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Aug 2008 - Present
Creating end user guides on new and existing functionality for both a library management system and a research/reference desk system - currently 500+ guides over both productsEditing existing end user guides to include changes made to existing functionalityInteraction with development teamIndustry and market researchBlogging and article precising for company websitePress releasesManaging customer updates and prospects in Freshsales Creating end user guides on new and existing functionality for both a library management system and a research/reference desk system - currently 500+ guides over both productsEditing existing end user guides to include changes made to existing functionalityInteraction with development teamIndustry and market researchBlogging and article precising for company websitePress releasesManaging customer updates and prospects in Freshsales
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Training and Customer Support Co-ordinator
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Mar 1999 - Jul 2008
Creation and delivery of customised training courses for new and existing clients - on-site and in houseCo-ordinating Help Desk - ensuring client Help Desk logs were managed according to established Service Level AgreementsSoftware installationConsultation with new and existing clientsAccount managementTechnical writing - training documentation and reference manualsTender responsesNew functionality specifications in consultation with requesting clients and developersSoftware testing
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Education
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2006 - 2011
University of Southern Queensland
Batchelor of Arts (With Distinction), International Relations and History -
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Loreto, Brisbane
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