Senior Claims Specialist

• Oct 2023 - Present

Senior Personal Lines Underwriter

• Jun 2015 - Oct 2023

In my most recent role of Senior Service Advocate: I am responsible for maintaining risk selection integrity by analyzing and processing complex policy service transactions. One of my key assignments in this role is to liaise with internal and external customers on underwriting philosophies, policies and marketing initiatives. I am tasked with gathering necessary information in collaboration with appropriate personnel. I deliver unparalleled assistance in proactively moving department forward through involvement of corporate initiatives. Below listed are my key accomplishments within this role: > Enhanced customer satisfaction by analyzing and answering complex policy and account related questions. >Participated in in-house and outside insurance/industry related courses to increase product system knowledge. > Recognized in Employee to Employee Program in category, "Better Together" for great teamwork as well as in category, "Customer Hero" for customer centricity. > Acknowledged by service operations leadership team in first contact resolution champion program for creating low effort experiences for customer service. Show less

Senior Massage Therapist and Front Desk Coordinator

• Aug 2006 - Dec 2013

During this time period, I cooperated with outside vendors and customers to develop and recommend solutions for increasing health demands of customers. I facilitated ongoing process of hiring qualified massage therapist. I engaged clients and collect vital information to improve massage sessions. I provided unprecedented customer services, while adhering to established regulatory standards. I entered each client's health issues into computer. Highlights of my contributions include: > Improved client experience by providing massage therapy to diverse clientele in professional atmosphere. > Organized massage session with aim of easing stress and tension, as well as promoting relaxation, while utilizing appropriate massage techniques. *Please note: I am no longer licensed as a Massage Therapist. Show less