Annette Franz, CCXP
Founder and CEO at CX Journey Inc.- Claim this Profile
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Bio
Vivek Nair
Annette is one of the leading CX influencers in the industry, and for good reason. Her knowledge of customer experience is unparalleled, and she has a unique ability to distill complex concepts into practical, actionable advice. What impressed me most about Annette's appearance on The SMB Talks was her ability to connect with the audience. She was engaging, insightful, and genuinely passionate about helping businesses create great customer experiences. It was clear that she truly cares about the success of her clients and goes above and beyond to help them achieve their goals. If you're looking for someone who can help you transform your customer experience, I highly recommend Annette Franz. Her wealth of knowledge and experience, combined with her infectious enthusiasm, make her an invaluable asset to any business looking to improve its customer experience. Thank you, Annette, for your amazing insights and for sharing your expertise with the world. You are truly an inspiration to us all!
Kelly Hungerford ☀️
There is no one who understands customer experience like Annette Franz. At our global employee event, The Sunstar Summit, Annette delivered all the feels to employees up to Sr. Leadership as she walked us through why transformation begins with an inside-out approach and what needs to be happening in the organization to deliver great experiences to customers, vendors, partners, and others in your ecosystem. Sunstar employees simply couldn’t get enough of Annette and her CX Journey. Annette isn’t only a leading expert and practitioner.. she is a leading expert and practitioner with a knack for elevating and inspiring anyone and everyone she engages with to think differently about what Customer Experience is and how every employee plays a role. We are so excited to take you with us as we take our next CX steps, Annette. Thank you for your vision and inspiration!
Josh Skinner
Annette is a professional in every sense of the word. I had the opportunity to work for Annette for a couple years in different capacities. I was always amazed at her leadership and her ability to listen and carefully assess situations and then manage them professionally. She is extremely knowledgeable in the VOC/VOE industry and has had a significant impact on this company's approach to VOC/VOE solutions. She would be a leader at any company that she worked for. Annette has a can-do attitude - she is a team player and a very dedicated employee. She will always do whatever is needed at whatever time to get the project done and satisfy clients. I hope to work with/for Annette again!
Vivek Nair
Annette is one of the leading CX influencers in the industry, and for good reason. Her knowledge of customer experience is unparalleled, and she has a unique ability to distill complex concepts into practical, actionable advice. What impressed me most about Annette's appearance on The SMB Talks was her ability to connect with the audience. She was engaging, insightful, and genuinely passionate about helping businesses create great customer experiences. It was clear that she truly cares about the success of her clients and goes above and beyond to help them achieve their goals. If you're looking for someone who can help you transform your customer experience, I highly recommend Annette Franz. Her wealth of knowledge and experience, combined with her infectious enthusiasm, make her an invaluable asset to any business looking to improve its customer experience. Thank you, Annette, for your amazing insights and for sharing your expertise with the world. You are truly an inspiration to us all!
Kelly Hungerford ☀️
There is no one who understands customer experience like Annette Franz. At our global employee event, The Sunstar Summit, Annette delivered all the feels to employees up to Sr. Leadership as she walked us through why transformation begins with an inside-out approach and what needs to be happening in the organization to deliver great experiences to customers, vendors, partners, and others in your ecosystem. Sunstar employees simply couldn’t get enough of Annette and her CX Journey. Annette isn’t only a leading expert and practitioner.. she is a leading expert and practitioner with a knack for elevating and inspiring anyone and everyone she engages with to think differently about what Customer Experience is and how every employee plays a role. We are so excited to take you with us as we take our next CX steps, Annette. Thank you for your vision and inspiration!
Josh Skinner
Annette is a professional in every sense of the word. I had the opportunity to work for Annette for a couple years in different capacities. I was always amazed at her leadership and her ability to listen and carefully assess situations and then manage them professionally. She is extremely knowledgeable in the VOC/VOE industry and has had a significant impact on this company's approach to VOC/VOE solutions. She would be a leader at any company that she worked for. Annette has a can-do attitude - she is a team player and a very dedicated employee. She will always do whatever is needed at whatever time to get the project done and satisfy clients. I hope to work with/for Annette again!
Vivek Nair
Annette is one of the leading CX influencers in the industry, and for good reason. Her knowledge of customer experience is unparalleled, and she has a unique ability to distill complex concepts into practical, actionable advice. What impressed me most about Annette's appearance on The SMB Talks was her ability to connect with the audience. She was engaging, insightful, and genuinely passionate about helping businesses create great customer experiences. It was clear that she truly cares about the success of her clients and goes above and beyond to help them achieve their goals. If you're looking for someone who can help you transform your customer experience, I highly recommend Annette Franz. Her wealth of knowledge and experience, combined with her infectious enthusiasm, make her an invaluable asset to any business looking to improve its customer experience. Thank you, Annette, for your amazing insights and for sharing your expertise with the world. You are truly an inspiration to us all!
Kelly Hungerford ☀️
There is no one who understands customer experience like Annette Franz. At our global employee event, The Sunstar Summit, Annette delivered all the feels to employees up to Sr. Leadership as she walked us through why transformation begins with an inside-out approach and what needs to be happening in the organization to deliver great experiences to customers, vendors, partners, and others in your ecosystem. Sunstar employees simply couldn’t get enough of Annette and her CX Journey. Annette isn’t only a leading expert and practitioner.. she is a leading expert and practitioner with a knack for elevating and inspiring anyone and everyone she engages with to think differently about what Customer Experience is and how every employee plays a role. We are so excited to take you with us as we take our next CX steps, Annette. Thank you for your vision and inspiration!
Josh Skinner
Annette is a professional in every sense of the word. I had the opportunity to work for Annette for a couple years in different capacities. I was always amazed at her leadership and her ability to listen and carefully assess situations and then manage them professionally. She is extremely knowledgeable in the VOC/VOE industry and has had a significant impact on this company's approach to VOC/VOE solutions. She would be a leader at any company that she worked for. Annette has a can-do attitude - she is a team player and a very dedicated employee. She will always do whatever is needed at whatever time to get the project done and satisfy clients. I hope to work with/for Annette again!
Vivek Nair
Annette is one of the leading CX influencers in the industry, and for good reason. Her knowledge of customer experience is unparalleled, and she has a unique ability to distill complex concepts into practical, actionable advice. What impressed me most about Annette's appearance on The SMB Talks was her ability to connect with the audience. She was engaging, insightful, and genuinely passionate about helping businesses create great customer experiences. It was clear that she truly cares about the success of her clients and goes above and beyond to help them achieve their goals. If you're looking for someone who can help you transform your customer experience, I highly recommend Annette Franz. Her wealth of knowledge and experience, combined with her infectious enthusiasm, make her an invaluable asset to any business looking to improve its customer experience. Thank you, Annette, for your amazing insights and for sharing your expertise with the world. You are truly an inspiration to us all!
Kelly Hungerford ☀️
There is no one who understands customer experience like Annette Franz. At our global employee event, The Sunstar Summit, Annette delivered all the feels to employees up to Sr. Leadership as she walked us through why transformation begins with an inside-out approach and what needs to be happening in the organization to deliver great experiences to customers, vendors, partners, and others in your ecosystem. Sunstar employees simply couldn’t get enough of Annette and her CX Journey. Annette isn’t only a leading expert and practitioner.. she is a leading expert and practitioner with a knack for elevating and inspiring anyone and everyone she engages with to think differently about what Customer Experience is and how every employee plays a role. We are so excited to take you with us as we take our next CX steps, Annette. Thank you for your vision and inspiration!
Josh Skinner
Annette is a professional in every sense of the word. I had the opportunity to work for Annette for a couple years in different capacities. I was always amazed at her leadership and her ability to listen and carefully assess situations and then manage them professionally. She is extremely knowledgeable in the VOC/VOE industry and has had a significant impact on this company's approach to VOC/VOE solutions. She would be a leader at any company that she worked for. Annette has a can-do attitude - she is a team player and a very dedicated employee. She will always do whatever is needed at whatever time to get the project done and satisfy clients. I hope to work with/for Annette again!
Credentials
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Customer Experience Management (CEM) Certified Professional
Strativity GroupApr, 2014- Nov, 2024 -
Certified Customer Experience Professional (CCXP)
Customer Experience Professionals Association (CXPA)Jun, 2014- Nov, 2024
Experience
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CX Journey Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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Founder and CEO
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Nov 2011 - Present
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Author
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Sep 2019 - Present
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Forbes Coaches Council
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Official Member
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Jul 2018 - Present
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Education
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California State University-Dominguez Hills
B.S., Management -
The Ohio State University
Animal Science