Experience

Youngsoft Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Project Manager

  • Aug 2021 - Present

  Wixom, Michigan, United States



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Project Manager

  • May 2015 - Feb 2019

  Warren, MI Managed projects involving between 20 - 35 resources, for tools monitoring improvements and system enhancements with a heavy emphasis on infrastructure procurement, installation, testing, and promote to production. Managed multiple projects for the Opel PSA Divestiture overseeing up to 15+ applications, collaborating with various development managers, DBAs, System Engineers, Infrastructure Development Managers, and Systems Developers, meeting tight weekly deadlines.

• GMIT Service Request Project Manager | Operations Catalog Lead

  • Mar 2013 - May 2015

  Warren, Michigan Managed Red Team operations processes and approvals for updates to supported buy-side and sell-side catalog services. Produced configuration and end-user procedures for the IT Service Center Request Management catalog module. Conducted a training seminar for both the local and global team members regarding our request-to-deliver catalog services model, catalog onboardings, and overall service maintenance.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Management Catalog Team Lead

  • Mar 2012 - Feb 2013

  Auburn Hills, Michigan Led a team of five catalog SMEs in support of the Service Delivery Management catalog activities, including Global Service Center on-boarding, service maintenance, and service delivery improvements.

• Service Management Catalog Administrator

  • Mar 2010 - Mar 2012

  Auburn Hills, MI Provided operational support for the Service Management Catalog services. Produced system procedures for catalog maintenance, and team member training regarding these processes. Performed GSC catalog onboardings and maintenance of existing catalog services



Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Lead

  • Apr 2009 - Feb 2010

  Pontiac, Michigan

• GM Security Publications Lead

  • Nov 2006 - Mar 2009

  Troy, Michigan Developed, edited, and distributed two monthly global GM Security newsletters, one of which was the Global Guardian, reaching thousands of EDS employees.

• Process Development Lead

  • Apr 2002 - Oct 2006

  Auburn Hills, Michigan EDS Dow Account Developed and maintained Incident and Problem Management operations processes. Includes development of MS Visio swim-lane charts and IQMS high-level process models, organizational procedures, and desktop work instructions. Trained and mentored team on follow-the-sun support model, case exchanges, and incident management cases throughout their life-cycle.

• Technical Writer

  • Nov 1999 - Mar 2002

  Troy, Michigan Produced instructional and reference manuals for document management and benefits administration systems for the Technical Publications team according to contractual Scope of Work (SOWs) with our clients.

• Business Analyst

  • Oct 1995 - Oct 1999

  Greater Detroit Area Worked on benefits systems integration projects, extract analysis, system UAT, and Operations support in the Account Business Management - People Systems division.