Assistant Property Manager

• Aug 2023 - Present

Manager-in-Training

• Jan 2022 - Aug 2023

Regional Leasing Specialist

• Jun 2021 - Jan 2022

Leasing Representative

• Mar 2019 - Jun 2021

• Maximized lease renewals up to 80%. Successfully increased occupancy up to 99%.• Social Media Marketing, and creating virtual tours to maximize leases during pandemic• Conducts weekly market surveys with comparable properties.• Conducts move-out inspections. Experienced with deposit accounting.• Helped maintain a delinquency of less than 1%• Planned and executed site promotions to attract new tenants.• Increased overall customer service satisfaction to a 5.0 per our company survey.• Liaised with property manager to determine effective methods to attract responsible tenants.• Compliant with fair housing law and tenant confidentiality guidelines. • Professionally greets residents and prospective tenants. Maintains great rapport.• Proficient in lease and file management.• Ensuring completeness and accuracy of all paperwork and documentation.• Processing payments for residents and applicants, (check scanning, debit cards, etc)• Ensuring all move-in appointments are completed, and tenants are satisfied.• Ensures all apartments are thoroughly inspected and compliant with standards prior to move-in.• Clear communication with managers and maintenance team.• Self-starter who is capable of taking on responsibilities and initiating ideas Show less

Leasing Consultant

• Aug 2016 - Mar 2019

• Maximized lease renewals. Successfully increased occupancy. • Vigilantly tracking local market trends. Conducts marketing surveys with comparable properties. • Planned and executed site promotions to attract new tenants. • Conducts periodic surveys to track tenant satisfaction. • Liaised with property manager to determine effective methods to attract responsible tenants. • Compliant with fair housing law and tenant confidentiality guidelines. • Follow up with all leads in a timely manner. Professionally greeting residents and prospective tenants. • Lease management. Manages all residents’ files, ensuring completeness and accuracy of all paperwork and documentation. • Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed. • Ensures all apartments are inspected and compliant with established standards prior to move-in. • Clear communication with maintenance team. • Self-starter who is capable of taking on responsibilities and initiating ideas Show less

Claims Specialist

• Oct 2005 - Aug 2016

• Processed, prepared, and submitted business or government forms. • Processed and recorded new insurance policies and claims. • Organized and worked with detailed office records. • Maintained files for each policyholder, including policies that are to be reinstated or cancelled. • Prepared documents and correspondence such as damaged claims, credit and billing inquiries, invoices, and service complaints. • Processed, prepared, and submitted business or government forms. • Processed and recorded new insurance policies and claims. • Organized and worked with detailed office records. • Maintained files for each policyholder, including policies that are to be reinstated or cancelled. • Prepared documents and correspondence such as damaged claims, credit and billing inquiries, invoices, and service complaints.