Experience

Ivernia Insurance

• Ireland
• Insurance
• 1 - 100 Employee

• Head of Claims Management

  • Jan 2020 - Present



FBD Insurance

• Ireland
• Insurance
• 500 - 600 Employee

• Claims Change Project Manager (contract)

  • Sep 2017 - Jan 2020

  Working on a number of claims change enhancement programmes including telephony operations review and improvement, litigation model, customer experience using systems thinking methodology, data analytics and various strategic and operational projects. Working on a number of claims change enhancement programmes including telephony operations review and improvement, litigation model, customer experience using systems thinking methodology, data analytics and various strategic and operational projects.



Consultant

• Nationwide

• Senior Change Management and Operations Consultant

  • Sep 2015 - Jan 2017

  A flexible and forward looking Senior Manager with extensive experience in the insurance and legal industry. An experienced Operational and Change Manager with proven ability to manage and deliver change including business transformation, integration, Business process offshore, and system improvements. A strong senior leader with unique knowledge and experience in managing employee engagement and culture change following business transformation programmes. Excellent interpersonal skills and proven ability to build collaborative relationships. An energetic, innovative, problem solver. Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Head of Claims Operations Dublin

  • Jan 2013 - Aug 2015

  Claims Operations Manager with extensive operational and technical claims experience Management of the performance and productivity of Dublin based teams Responsibility for Motor Injury and Liability teams. Responsibility for MI,QA Audit teams and Senior lead for claims IT changes and Claims function training Management of Governance and compliance and drive innovation of process and a policy of continuous improvement. Claims Operations Manager with extensive operational and technical claims experience Management of the performance and productivity of Dublin based teams Responsibility for Motor Injury and Liability teams. Responsibility for MI,QA Audit teams and Senior lead for claims IT changes and Claims function training Management of Governance and compliance and drive innovation of process and a policy of continuous improvement.



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Change Manager

  • Jul 2007 - Dec 2012

  Business Change Manager for stabilisation and change management of Aviva Personal Lines Underwriting SystemBusiness Lead Claims Business Process Offshore responsible for implementation of Claims teams offshoreBusiness Manager Claims Process and System improvements Responsibility for creating efficiencies in claims processes including footprint moves within Ireland.Manager for eClaims and MI system for Aviva General Claims

• Claims Manager

  • Jul 2000 - Jul 2007

  Claims Manager - various Claims Teams from Specialist Claims - Motor and liability injury and damageMember of Aviva Claims Management TeamResponsible for set up and management of Claims Contact Centre in GalwayClaims QA & Service Provider Manager - responsible for claims suppliers and service level agreements.



Hibernian Insurance

• Claims Manager CSC

  • 1998 - 2000