Experience

SA Housing Authority

• Australia
• Government Administration
• 100 - 200 Employee

• Allocations Officer

  • Dec 2022 - Present



SA Housing Authority

• Australia
• Government Administration
• 100 - 200 Employee

• Client Services Officer

  • Oct 2018 - Aug 2022

• Rent Assessments and Special Programs

  • Aug 2021 - Feb 2022



Savant Energy

• Australia
• Utilities
• 1 - 100 Employee

• Client Services

  • Oct 2017 - May 2018

  Casual Role Casual Role



Australian Unity

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• Client Services Representative

  • Nov 2010 - Feb 2017



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Workplace Facilitator

  • Aug 2009 - Oct 2010

  Consents (Workplace Facilitator)  Allocate tasks to staff for next day’s business  Allocate incoming electronic correspondence  Mail management – incoming and outgoing  Liaise with external institutions Releases (Work Management)  Recording of registered loan documents  Preparation of loan release documents  Checking accuracy of documents Settlements Officer  Liaise with private bank managers, business banking managers, home finance managers & brokers Process loan documentation involving guarantee, trusts & power of attorney documents  Settlement document preparation for purchases, refinances and drawdowns  Liaise with external financial institutions regarding refinancing of loans Show less



RetireInvest

• Financial Services
• 1 - 100 Employee

• Client Services

  • Nov 2006 - Feb 2009

  Inbound and outbound calls  Liaise with clients  Monthly client services reporting  Formatting of financial advice documentation  Preparation of client applications  Preparation of client appointments  Follow up advice documentation Inbound and outbound calls  Liaise with clients  Monthly client services reporting  Formatting of financial advice documentation  Preparation of client applications  Preparation of client appointments  Follow up advice documentation



ACT Teleconferencing

• Adelaide, Australia

• Team Leader/Client Services Officer

  • Aug 2001 - Nov 2006

  Team Leader Reservations / Operations  Conduct Training sessions  Annual staff appraisals  Database management  Monitor service deliver targets  Preparation of statistics pertaining to global targets  Operating, leading national and international conference calls Conference Co-ordinator / Reservationist  Inbound and outbound calls  Schedule and complete conference call reservations  Knowledge of procedures and policies in dealing with customers  Providing sales for audio, video and web services  Demonstrate a high level of customer service  Perform effectively as part of a team  Input new reservation bookings Show less



Cairns Colonial Club Resort

• Cairns, Australia

• Night Auditor

  • Apr 1992 - Jun 2001

  Night Auditor / Front Office Receptionist / Telephonist  Balancing and audit resort outlets  Changing foreign currency  Banking (cash, credit cards, foreign currency)  Ensure accommodation packages are posted correctly  Ledgering voucher accommodation  Managing arrivals and departures  Providing customer service face to face and on the phone  Booking accommodation reservations  Room service  Telephone enquiries  Answer incoming calls (7 line PABX Software)  Lost property  Mail management Show less