Experience

Smithfield's Chicken 'N Bar-B-Q

• United States
• Restaurants
• 1 - 100 Employee

• Operations Manager

  • May 2018 - Apr 2020

  Active member of the Leadership Team, serving as the principal operations leader for two restaurant locations and more than 90 staff members. Partnered with key corporate leadership teams to develop, implement, and maintain operational strategies, functions, and systems that improve all metric scores for each location.✅Held total accountability for food quality, food safety, control food cost, and labor; exceeded benchmarks for performance with a .5.% decrease food costs, a 4% decrease… Active member of the Leadership Team, serving as the principal operations leader for two restaurant locations and more than 90 staff members. Partnered with key corporate leadership teams to develop, implement, and maintain operational strategies, functions, and systems that improve all metric scores for each location.✅Held total accountability for food quality, food safety, control food cost, and labor; exceeded benchmarks for performance with a .5.% decrease food costs, a 4% decrease labor expenses, and a 3% decreased staff turnover.✅Recognized for contributions to organization with the 𝟮𝟬𝟭𝟵 𝗤𝟰 𝗔𝘄𝗮𝗿𝗱 𝗳𝗼𝗿 𝗧𝗼𝗽 𝗦𝗮𝗹𝗲𝘀; accomplished a 5% increase in customer base through effective marketing strategies and local community outreach/involvement.✅Consistently controlled profits and losses (P&L) by following company guidelines for labor and inventory management; managed 3 vendors, negotiated supply costs, and managed weekly inventory counts.✅Success at one location led to assuming responsibility for 2nd location; ownded responsibility and continued to drive growth with an 𝟭𝟭% 𝘀𝗮𝗹𝗲𝘀 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗮𝘁 𝘁𝗵𝗲 𝗥𝗼𝗰𝗸𝘆 𝗠𝗼𝘂𝗻𝘁𝗮𝗶𝗻 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝟴% 𝗮𝘁 𝗦𝗺𝗶𝘁𝗵𝗳𝗶𝗲𝗹𝗱 𝘀𝘁𝗼𝗿𝗲.✅Trained service staff to enhance customer service and increase profits by suggestive selling products; utilized Certified Training Manager experience to coach, develop, and mentor 90+ staff members.✅Held dual accountability as the Director of Catering for business; responsibilities included developing pricing and quotes, staffing events, and ordering, purchasing, and executing events for groups of 20-500 attendees.✅Utilized expertise in Project Management towards the training of staff for two newly remodeled locations; ensured staff held to standards; contributed to training manual updates. Show more Show less



Golden Corral Corporation

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • 2008 - Apr 2018

  Obtained a series of performance based promotions, culminating in a GM role for a Buffet-grill franchise restaurant seating 375 guests that offered 180 food items. Built a high-ROI-value operations infrastructure that enabled the restaurant to effectively execute marketing and business development actions and successfully turn-around under-performing locations.✅Received “General Manager of the Year” award in 2015 and 2016, out of 5 franchise stores, the shortest tenure of any General… Obtained a series of performance based promotions, culminating in a GM role for a Buffet-grill franchise restaurant seating 375 guests that offered 180 food items. Built a high-ROI-value operations infrastructure that enabled the restaurant to effectively execute marketing and business development actions and successfully turn-around under-performing locations.✅Received “General Manager of the Year” award in 2015 and 2016, out of 5 franchise stores, the shortest tenure of any General Manager to win the award; noted for delivering continuous growth in sales, margins, and profits.✅Drove beverage sales by 3%, holiday sales 65%, and catering business 50%, the last focusing on retirement communities; notable events included catering a Wal-Mart event for 850 people.✅Reduced employee turnover from 450% to 150% in on year, increased average employee tenure from 1-2 months to nearly all personnel having been employed for over on year.✅Built strong team that dramatically enhanced quality of service and guest experience, elevating restaurant’s Google search rating from 2.5 stars to 4.✅Implemented comprehensive 30-day training program to certify new hires, then performed continuous retraining and follow-up.✅Achieved Golden Corral’s first-ever 100% score for Food Safety Audit, out of 481 locations, improving from 94% in 9 months. ✅Reduced food costs 9% and decreased waste 4% while improving meal quality and ensuring adherence to recipes; focused on providing continuous retraining and follow-up to BoH personnel. ✅Rigorously analyzed operations and growth opportunities, then introduced initiatives restaurant-wide that increased sales 50% while reducing food costs 9 percentage points, attaining profitability. Show more Show less