Experience

De Marque

• Canada
• Software Development
• 1 - 100 Employee

• Head of Customer Success and Optimization

  • Feb 2020 - Present

• Team Leader, Customer Success

  • Jan 2018 - Feb 2020

• Account Manager

  • May 2016 - Jan 2018

  Responsible for the distribution of a range of digital products made for education, corporate organizations and libraries:- Business development with consortia, school districts and corporations, that led to a significant increase in our sales- Active participation in the implementation of an e-commerce solution in order to increase B2C revenues- Participation and planning of marketing campaigns to improve the visibility of our products and our firm- Representation of the company in national professional conferences - Management of our suppliers and partners- Analysis and improvement of our intern processes leading to the improvement of our retention rates - Implementation of a new CRM and new processes that allowed us to boost our efficiency and our customer service



Quebec International

• Canada
• International Trade and Development
• 100 - 200 Employee

• Project Manager "Opportunités Digitales"

  • Feb 2016 - May 2016

  Organization of "Opportunités Digitales" (Digital Opportunities), an event part of Quebec City's Digital Week, and meant to promote digital tools and services for SMEs: 2-day event, 15 conferences, 265 participants of which 150 are European entrepreneurs; 175 B2B meetings organized, and several tours of local companies that have chosen the digital field for their growth! Organization of "Opportunités Digitales" (Digital Opportunities), an event part of Quebec City's Digital Week, and meant to promote digital tools and services for SMEs: 2-day event, 15 conferences, 265 participants of which 150 are European entrepreneurs; 175 B2B meetings organized, and several tours of local companies that have chosen the digital field for their growth!



Airbus

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Gap Year in A380 Program Procurement team

  • Jul 2013 - Jul 2014

  - Risk management: follow-up, consolidation and reporting of supply chain risks impacting the A380 Program including the creation and update of key performance indicators. - Supply chain: support hot procurement issues identification and mitigation through dedicated weekly reporting to the Head of A380 Program. - Commercial: creation and analysis of a financial database regarding the supplied part of the A380 aircraft in collaboration with the buyers’ community.Main achievements:- Consolidated and followed-up supply chain risks impacting the A380 Program resulting in the closure of 20% of the risks- Issued 50 weekly reports to the Head of A380 Program resulting in the identification and mitigation of 12 hot procurement issues- Created and analyzed a financial database on the top risks in the supplied part of the A380 aircraft resulting in the identification of opportunities for savings of $10 million dollars.



A2J Immobilier

• Real Estate associate

  • Jun 2012 - Dec 2012

  Prospect and develop a customers portfolio, rent apartments and condos, deal with all customers’ demandsMain achievements:- Prospected and negotiated with apartments owners resulting in the development of the agency’s portfolio by 10% - Rented houses and apartments with commissions resulting in a profit of €3,000 Prospect and develop a customers portfolio, rent apartments and condos, deal with all customers’ demandsMain achievements:- Prospected and negotiated with apartments owners resulting in the development of the agency’s portfolio by 10% - Rented houses and apartments with commissions resulting in a profit of €3,000



CCI Toulouse

• Administrative assistant

  • Oct 2011 - Jun 2012

  o Responsible for delivering class handouts to specific students mailboxo Management of different files and class notes from professorso University professionals/students interface o Responsible for delivering class handouts to specific students mailboxo Management of different files and class notes from professorso University professionals/students interface