Experience

Newmark Associates, CRE
• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee
• Office Manager

  • Aug 2013 - Present


Morris Habitat for Humanity

• United States
• Construction
• 1 - 100 Employee

• ReStore Operations Director

  • 2008 - 2011

  Managed a staff of five employees and mentored/supervised a volunteer core of 50 plus individuals. Responsible for the operations of a 20,000 SF warehouse with the majority of key staffing positions being filled by a group of volunteers. Monitored and maintained an inventory that attracted a large and varied customer base to boost revenue.Oversaw year-over-year double digit increase every year:Sales- 85% 2008-2009 24% 2009-2010 18% 2010-2011Profit- 228% 2008-2009 17% 2009-2010 10% 2010-July 2011Managed largest one day sale ($28K) in ReStore history.Managed expansion of physical plant by more than 50%.Maintained tight expense controls despite expansion across all areas of the business with an end result of increased revenues.Established collaborative relationships with corporate partners that led to increased donations, higher revenues and faster merchandise turnover.Developed/implemented merchandising techniques to stage inventory within the warehouse atmosphere.ReStore profits built 4 homes for Morris Habitat for Humanity.Created warehouse operations manual to ensure all processes where documented.Revamped marketing program and managed external marketing and creative firms.Developed new sales promotions which had a significant impact on revenues.Oversaw website updates, Facebook page and generated weekly constant contact blasts on a weekly basis to promote new merchandise and sales. Show less

• Interim ReStore Manager

  • 2008 - 2009

  Hired to operate warehouse in absence of a permanent Director.Responsible for day-to-day operations, supervision of the paid and volunteer staff.Implemented processes to streamline day-to-day procedures.Trained volunteers to become more viable employees.



Wyndham Hotel Group

• United Kingdom

• Director New Property Development

  • 2001 - 2006

  Oversaw department that was accountable for visiting all potential/existing Wyndham Hotel group properties that were in need of a punchlist or opening inspection.Liaison between the Franchise Sales force and nine brand presidents to assist in closing of franchise sales transactions while maintaining current brand directives and quality standards.Interfaced with Design and Development, Design Procurement and Quality Assurance.Managed, mentored and motivated a field/remote staff of nine and an office staff of four.Reduced size of Wyndham punchlist by 50% thru the development and launch of a streamlined punchlist format/software program and a Visual Punchlist Reference guide to ensure documents remained competitively positioned amongst competing franchises.Cost effectively scheduled all site visit inspections (500 plus) for the field team.Expedited punchlist negotiations for Franchise Sales and Franchise Administration, enabling quarterly and yearlly sales goals to be achieved.Oversaw physical inspection process for the merger of the Amerihost and Baymont franchises. Compiled/launched Quality Assurance standards for new aquisition. Show less

• Manager New Property Development

  • 1998 - 2001

  Assisted Director with all day-to-day departmental operations and punchlist negotiations for Franchise Sales/Franchise administration.Reviewed/analyzed punchlist documents for quality and compliance with seven hotel brands (Super 8, Days Inn, Ramada, Travelodge, Howard Johnson, Amerihosta nd Knights Inn).Oversaw new hire training process and created step-by-step reference guides to expedite the training process.Mentored field staff in regard to punchlist requirements and new process implementation. Show less

• Conversion Consultant

  • 1994 - 1998

  Traveled 100% covering the Midwest region conducting site visits for all punchlists (Super 8, Days Inn, Ramada, Travelodge, Howard Johnson, Amerihost and Kinghts Inn).Conducted opening evaluations on sites to confirm punchlist completion and compliance.Expedited punchlists within the required 2-day turn around time.Trained department new hires on punchlist generation and to effectively set-up travel schedules.Assisted in corporate office when manager was on vacation. Show less

• Quality Assurance Representative

  • 1993 - 1994

  Traveled 100% covering the Midwest region evaluating Days Inn, Ramada, Howard Johnson and Park Inn hotels for brand compliance and cleanliness.Oversaw the Midwest scheduling of property evaluations and held accountable to the corporate office to ensure all sites were assigned and scheuduled.Trained franchisees on the evaluation process and offered ideas on how to improve overall Quality Assurance scores.



Gary Tharaldson Enterprises

• General Manager (Days Inn)

  • 1991 - 1993

  Managed 65-unit hotel with staff of 15 employees. Accountable for day-to-day hotel operations, marketing, accounts receivable and payroll. Managed 65-unit hotel with staff of 15 employees. Accountable for day-to-day hotel operations, marketing, accounts receivable and payroll.