Anne Duso
Organizational Development Manager at MyPoint Credit Union- Claim this Profile
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English -
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Topline Score
Bio
Credentials
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Predictive Index Practitioner
The Predictive IndexJun, 2022- Nov, 2024 -
Engagement and Productivity Certificate
The Predictive IndexApr, 2022- Nov, 2024 -
Talent Optimization Certificate
The Predictive IndexApr, 2022- Nov, 2024
Experience
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MyPoint Credit Union
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United States
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Banking
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1 - 100 Employee
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Organizational Development Manager
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Jul 2022 - Present
• Responsible for change management initiatives associated with organizational transition activities• Planning and directing all training activities including organizational development, employee education, regulatory compliance, and new product/service development • Partnering with MyPoint CU leaders to assist in the cultural growth and development of the organization
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Organizational Development & Training Specialist
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Aug 2020 - Jul 2022
• Developing a career planning initiative through coaching using the GROW model • Currently partnering with managers and subject matter experts while leading an organization initiative to implement a new financial software process through e-learning and in-person facilitation• Evaluating and updating the onboarding process to meet current needs• Partnering with Marketing to create an onboarding video for new hires to be used for our different social platforms • Conducting research and analysis to assess training needs based on job role • Partnering with MyPoint Credit Union executives for the adoption of change management initiatives associated with organizational transition activities for talent optimization• Developing training curriculums for operational roles using Microsoft and Camtasia software • Creating road maps, training guides, and job aids for career growth within the operational departments Show less
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Helix Electric
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United States
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Construction
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700 & Above Employee
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Learning and Development Coordinator
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Aug 2019 - Aug 2020
• Oversaw and coordinated training schedule, evaluation surveys, and certifications for our 2500+ employees using the SCORM Cloud web application. • Created and successfully developed a company-wide e-learning Safety training Onboarding video using Articulate 360 • Developed technical manuals and SOPs for training department processes • Initiated a monthly Training meeting with Regional Operation Managers and Directors in San Diego and Los Angeles for training needs analysis • Oversaw and coordinated training schedule, evaluation surveys, and certifications for our 2500+ employees using the SCORM Cloud web application. • Created and successfully developed a company-wide e-learning Safety training Onboarding video using Articulate 360 • Developed technical manuals and SOPs for training department processes • Initiated a monthly Training meeting with Regional Operation Managers and Directors in San Diego and Los Angeles for training needs analysis
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General Atomics
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Training And Development Intern
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May 2017 - Aug 2018
• Produced, designed, and created training courses for 1500+ employees using different adult learning theories with video software Camtasia • Collaborated with senior managers, engineering, and other business executives to identify, design, develop and implement learning initiatives through training • Successfully created the GA-EMS Talks logo and executed this workshop Lunch and Learn series with a monthly attendance of more than 80 employees • Partnered with the Organizational Development Department to update and track training attendance in LMS company-wide. Show less
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Mission Fed Credit Union
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United States
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Banking
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300 - 400 Employee
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Team Lead
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Nov 2016 - Apr 2017
• Took initiative to implement different learning styles to help employees increase their knowledge of the company's products and services • Successfully initiated one-on-one meetings with different coaching styles • Partnered with managers to hire highly skilled sales and service-oriented individuals • Took initiative to implement different learning styles to help employees increase their knowledge of the company's products and services • Successfully initiated one-on-one meetings with different coaching styles • Partnered with managers to hire highly skilled sales and service-oriented individuals
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Senior Teller
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May 2012 - Sep 2013
Manage customer accounts and money with carefulness and respect. Additionally, meeting and exceeding quarterly goals based on sales revenue. Manage customer accounts and money with carefulness and respect. Additionally, meeting and exceeding quarterly goals based on sales revenue.
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Telvista
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Training Supervisor
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Aug 2009 - Jan 2011
Worked with 50 agents under my supervision by making sure they met productivity numbers, deadlines, and policy standards. Additionally, trained new agents by introducing them to the product through a training program where they developed knowledge and sales skills. Certified agents at the end of their course. Worked with 50 agents under my supervision by making sure they met productivity numbers, deadlines, and policy standards. Additionally, trained new agents by introducing them to the product through a training program where they developed knowledge and sales skills. Certified agents at the end of their course.
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Education
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2018 - 2019
University of Glasgow
MSc International Human Resource Management and Development, With Merit -
2015 - 2018
San Diego State University
BA Psychology, Industrial and Organizational Psychology -
2016 - 2016
University of Oxford
International Relations: A global Perspective course, Political Science and Government
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