Experience

WebMD Health Services

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Senior Client Success Manager

  • Aug 2021 - Present

  Manage day to day operation for my book of business of over 500k participants. Work collaboratively with internal teams to provide client deliverables. Use timelines and project plans to stay on target with goals and deliverables. Use daft insights to drive client decision making and leverage success stories to build awareness and increase intrinsic motivation for participants. Problem solve with technical and development teams to achieve client deliverables. Work with Jumbo clients over… Show more Manage day to day operation for my book of business of over 500k participants. Work collaboratively with internal teams to provide client deliverables. Use timelines and project plans to stay on target with goals and deliverables. Use daft insights to drive client decision making and leverage success stories to build awareness and increase intrinsic motivation for participants. Problem solve with technical and development teams to achieve client deliverables. Work with Jumbo clients over 100k participants. Highly responsive to client and customer service issues, resulting in client accolades and building trust with the client.

• Wellness Program Manager

  • Apr 2020 - Aug 2021



StayWell Health Management

• United States
• Hospitals and Health Care

• Wellness Program Manager

  • Aug 2013 - Mar 2020

  Managed a champion network of over 100 participants. Used data from previous year to predict trends, set goals and increase engagement. Leveraged my creativity skills to offer out of the box resources during Covid. Managed travel and champion budget allocations. Responsible for c-suite updates and engagement dashboard for the employee wellness program. Developed a tool used to measure culture within an organization, at the site level. Managed a champion network of over 100 participants. Used data from previous year to predict trends, set goals and increase engagement. Leveraged my creativity skills to offer out of the box resources during Covid. Managed travel and champion budget allocations. Responsible for c-suite updates and engagement dashboard for the employee wellness program. Developed a tool used to measure culture within an organization, at the site level.



Advocate Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Wellness Program Coordinator

  • Apr 2011 - Jul 2013

  Provides strategic planning and management for a large scale wellness program offered to over 29,000 participants. Wellness consultant to 8 hospitals and 200 sites of care, identifying synergies and support for sustainable wellness programs. Integrate fitness, wellness, nutrition, EAP, workers compensation and disability programs with wellness program offerings.

• Fitness Manager

  • Mar 2007 - Apr 2011

• Fitness Specialist

  • Nov 2004 - Feb 2007

  Fitness Specialist