Experience

Conterra Networks

• United States
• Telecommunications
• 200 - 300 Employee

• Network Leasing Manager

  • Apr 2021 - Present

• Lease Administration Specialist

  • Aug 2019 - Mar 2021



Group Jones Realty with Helen Adams Realty

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Jan 2016 - May 2019



Portable Restroom Trailers, LLC

• United States
• Events Services
• 1 - 100 Employee

• Finance Administrator

  • Jun 2014 - Nov 2015



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Contractor (Benefit Team Lead)

  • Mar 2010 - Sep 2011



ADP/HR XCEL

• Benefit Manager/Sr Business Analyst-Process Excellence

  • Aug 2006 - Aug 2009

  Process Excellence Analyze the processes and process flows within the functional areas; utilize business knowledge and analysis skills. Develop acceptable standards for the content and format of all policies, procedures and processes within each functional area. Prepare Process Flow Diagrams of the general processes in each area and of each critical function. Create policies and procedures using a consistent format for all functional areas. Reduce/eliminate variation and waste in… Show more Process Excellence Analyze the processes and process flows within the functional areas; utilize business knowledge and analysis skills. Develop acceptable standards for the content and format of all policies, procedures and processes within each functional area. Prepare Process Flow Diagrams of the general processes in each area and of each critical function. Create policies and procedures using a consistent format for all functional areas. Reduce/eliminate variation and waste in core administration processes, establish methodology to ensure compliance in newly established processes Additional responsibilities include the management of benefits administration, payroll and hr processing for 6 clients; employee population ranging from 800 - 2300 employees, varying industries and corporate structures. Manage quality and timeliness of all deliverables promised to clients; ensure timely resolution of all employee relations, benefits administration, payroll issues as well as policy & program development and interpretation. Client Services Manager Responsibilities include the management of benefits administration, payroll and hr processing for 6 clients; employee population ranging from 800 - 2300 employees, varying industries and corporate structures. Strategic partner with client; interpret, analyze and suggest solutions for benefit/hr/payroll processing, based on client demographics, plan designs and client need. Implement and facilitate solutions in a timely basis. Manage quality and timeliness of all deliverables promised to clients; ensure timely resolution of all employee relations, benefits administration, payroll issues as well as policy & program development and interpretation. Develop internal processes and procedures to streamline processes, automate tasks and improve productivity. Show less Process Excellence Analyze the processes and process flows within the functional areas; utilize business knowledge and analysis skills. Develop acceptable standards for the content and format of all policies, procedures and processes within each functional area. Prepare Process Flow Diagrams of the general processes in each area and of each critical function. Create policies and procedures using a consistent format for all functional areas. Reduce/eliminate variation and waste in… Show more Process Excellence Analyze the processes and process flows within the functional areas; utilize business knowledge and analysis skills. Develop acceptable standards for the content and format of all policies, procedures and processes within each functional area. Prepare Process Flow Diagrams of the general processes in each area and of each critical function. Create policies and procedures using a consistent format for all functional areas. Reduce/eliminate variation and waste in core administration processes, establish methodology to ensure compliance in newly established processes Additional responsibilities include the management of benefits administration, payroll and hr processing for 6 clients; employee population ranging from 800 - 2300 employees, varying industries and corporate structures. Manage quality and timeliness of all deliverables promised to clients; ensure timely resolution of all employee relations, benefits administration, payroll issues as well as policy & program development and interpretation. Client Services Manager Responsibilities include the management of benefits administration, payroll and hr processing for 6 clients; employee population ranging from 800 - 2300 employees, varying industries and corporate structures. Strategic partner with client; interpret, analyze and suggest solutions for benefit/hr/payroll processing, based on client demographics, plan designs and client need. Implement and facilitate solutions in a timely basis. Manage quality and timeliness of all deliverables promised to clients; ensure timely resolution of all employee relations, benefits administration, payroll issues as well as policy & program development and interpretation. Develop internal processes and procedures to streamline processes, automate tasks and improve productivity. Show less



PAETEC/US LEC Corp

• Director HR Services

  • Jan 1999 - Aug 2006

  Benefits Responsibilities include management of health and welfare and retirement programs for over 1100 employees. Directs and oversees FMLA, COBRA and HIPAA notification processes. Ensures company compliance with state and federal regulations including HIPAA, FMLA, COBRA, ERISA, and other applicable regulations. Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Negotiates with… Show more Benefits Responsibilities include management of health and welfare and retirement programs for over 1100 employees. Directs and oversees FMLA, COBRA and HIPAA notification processes. Ensures company compliance with state and federal regulations including HIPAA, FMLA, COBRA, ERISA, and other applicable regulations. Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Negotiates with insurance brokers and medical/dental providers to ensure the best coverage within the financial resources available. Responsible for average annual savings of $300,000 per year. Plans, develops, and/or participates in area and industry surveys. Analyzes results of surveys and develops specific recommendations Implements approved new plans and changes by developing communication materials such as plan summaries, open enrollment materials, newsletters, home mailings, summary plan descriptions, and preparation of materials for updating benefits portal. Advises and counsels executive level management on existing benefits. Responsible for the management of the annual Open Enrollment process. Develops specifications for new plans and recommends modifications to existing plans. Implements new plans and changes by preparing announcement materials and other media for communicating new plans to employees. Coordinates administration of workers' compensation, unemployment claims, disability claims and leaves of absences. Employee Relations/HR Plans, directs and carries out policies relating to all phases of personnel activity. Advises management in appropriate resolution of employee relations issues. Responds to inquiries regarding policies, procedures, and programs. Administers performance review program to ensure effectiveness, compliance, and equity within organization. Reviews employee disciplinary action for compliance and authorizes terminations based on policy. Show less Benefits Responsibilities include management of health and welfare and retirement programs for over 1100 employees. Directs and oversees FMLA, COBRA and HIPAA notification processes. Ensures company compliance with state and federal regulations including HIPAA, FMLA, COBRA, ERISA, and other applicable regulations. Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Negotiates with… Show more Benefits Responsibilities include management of health and welfare and retirement programs for over 1100 employees. Directs and oversees FMLA, COBRA and HIPAA notification processes. Ensures company compliance with state and federal regulations including HIPAA, FMLA, COBRA, ERISA, and other applicable regulations. Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Negotiates with insurance brokers and medical/dental providers to ensure the best coverage within the financial resources available. Responsible for average annual savings of $300,000 per year. Plans, develops, and/or participates in area and industry surveys. Analyzes results of surveys and develops specific recommendations Implements approved new plans and changes by developing communication materials such as plan summaries, open enrollment materials, newsletters, home mailings, summary plan descriptions, and preparation of materials for updating benefits portal. Advises and counsels executive level management on existing benefits. Responsible for the management of the annual Open Enrollment process. Develops specifications for new plans and recommends modifications to existing plans. Implements new plans and changes by preparing announcement materials and other media for communicating new plans to employees. Coordinates administration of workers' compensation, unemployment claims, disability claims and leaves of absences. Employee Relations/HR Plans, directs and carries out policies relating to all phases of personnel activity. Advises management in appropriate resolution of employee relations issues. Responds to inquiries regarding policies, procedures, and programs. Administers performance review program to ensure effectiveness, compliance, and equity within organization. Reviews employee disciplinary action for compliance and authorizes terminations based on policy. Show less



Solid Computer Decisions

• Training Supervisor

  • Nov 1997 - Jan 1999



Interstate Johnson Lane

• HR Rep

  • 1996 - 1998

• Human Resources Support/Systems Administrator

  • Aug 1995 - Nov 1997



NHC Corporation

• Human Resources Assistant

  • Oct 1994 - Aug 1995