Experience

So Others Might Eat (SOME, Inc.)

• United States

• Billing and Reports Department Director

  • Jan 2013 - Present

  Responsible for oversight of APRA (Addiction Prevention and Recovery Administration - DC DBH) and all health insurance billings and for tracking billing claims and collections. Responsible for generating and tracking reports and statistics for assigned programsHire, train and supervise billing specialists, certified coder and credentialing and insurance contract oversight specialistsAssist in the implementation of new EMR (Electronic Medical Records) systemsProvide oversight of required contracts and credentialing for clinic health insuranceLiaison with Finance Department and programs Show less

• Billing Compliance Manager - Behavioral Health Services

  • Jun 2009 - Jan 2013

  Responsible for oversight of APRA (Addiction Prevention and Recovery Administration - DC DOH) and health insurances billings and for tracking billingResponsible for monthly program statistical reportsIdentify report needs. Develop and generate reports.Ensure services are billed properly and develop comprehensive tracking system for management reviewHire, train and supervise billing specialistsAssist in the implementation of new EMR (Electronic Medical Records) systemsProvide oversight of required contracts and credentialing for clinic health insurance Show less



Personnel Decisions International

• United Kingdom

• Regional Finance Specialist

  • Mar 2002 - Apr 2009

  Business Analysis Review monthly, quarterly and annual business results. Create reports to identify trends, areas of note, specific considerations and make recommendations. Interpret and analyze financial information and provide feedback to workgroup leadership Communicate results to workgroup, coordinating with workgroup leadership Financial Information Resource Serve as the primary resource for financial process understanding for assigned workgroups Conduct monthly project review meetings with each individual project manager assigned Forecast liaison: provide support and advice for forecasting activities, including training and communication of important dates and supporting information Proposal/Contract resource: provide any requested information or recommendations to support the proposal and contract processes and initiatives. Review most contracts for the Washington DC office Shared Services Liaison Assist in implementation of shared services initiatives Participate in the design, development and testing of proposed process improvements (SAP) Transaction Coordination Coordinate all accounting transactions between workgroups and accounting department (collection, time entry, expense reporting, invoicing). Review forms for completion. Pay special attention to PDI metric drivers for accuracy Provide supplemental software support and training for time entry and expense reporting Show less

• Operations Manager

  • Nov 1998 - Dec 2001

  Leadership Work closely with the office leader to provide consistent leadership to the office Provide input to office leader on matters affecting the office and team Meet with office leader to review and discuss office and business issues Process Management Establish and maintain internal processes Ensure accounting/corporate procedures are complying with local regulations Maximize efficiency of staff utilization Work closely with Corporate Accounting to facilitate integration of newly acquired German company (PDI WBB) Provide training to European accounting team & Operations Managers on internal processes and financial reports Office Operations Establish/maintain office procedures and standards in compliance with local regulations Maintain office supplies and equipment, responsible for facilities management Team Leader (staff of 4) Provide work direction and support to direct reports, including hiring, training, establishing performance objectives, coaching, and conducting performance reviews Implement cross training of operations staff Corporate Liaison Function as advocate for local office Act as liaison to corporate in different areas (Accounting, HR, IT, Practice Areas) Facilitate local deployment of corporate initiatives, implementing or adapting global policies to the local office setting Human Resources Write job description, coordinate processes and paperwork for all hires Provide assistance with new team member orientation and coordinate new team member training Maintain team member records Manage performance appraisal process, provide input regarding compensation decisions Financial Assist the office leader in budgeting, business forecasting, resource planning and allocation Understand internal financial reports, create & update various reports to identify trends, specific considerations and make recommendations Manage office expenses Generate client invoices Show less



Settler International

• United Kingdom
• Business Consulting and Services

• Operations Manager

  • 1996 - 1998

  Financial Generate client invoices Liaison to Accounting Department of parent company (Europ Assistance) Assist the General Manager in budgeting Ensure smooth internal operation of general office procedures including ordering supplies, office equipment maintenance Sales and Marketing Respond to customer calls Identify ways to enhance service to clients, gather information on clients, assist Sales Director with proposals Corporate Liaison Act as liaison to parent company Human Resources Assist in recruiting new operations team members Maintain personnel files Assistant to the General Manager Provide administrative assistance including maintaining his calendar, coordinating travel plans, writing correspondence and memos Show less



Europ Assistance

• France
• Insurance
• 700 & Above Employee

• Assistante Direction Internationale

  • 1996 - 1996

  Marketing support Conduct market and competitive research Provide administrative follow-up on the launch of new products Administrative Assistance Create and maintain a database on more than 150 countries’ travel regulations and tips for travelers for branch offices Provide administrative assistance to 2 Sales Managers Marketing support Conduct market and competitive research Provide administrative follow-up on the launch of new products Administrative Assistance Create and maintain a database on more than 150 countries’ travel regulations and tips for travelers for branch offices Provide administrative assistance to 2 Sales Managers