Experience

Amplifin

• South Africa
• Financial Services
• 1 - 100 Employee

• Risk and Compliance Officer

  • Jul 2018 - Present

  • Drive a Customer-Centric culture.• Execute our values through daily job functions.• Contribute towards the development of an overall compliance approach which ensures that the department meets its risk /quality /efficiency /legislative management obligations and supports the achievement of strategic objectives.• Ensure compliance with NCR and other regulators like PASA and any other regulatory and legislative requirements that affect the business. • Consolidate risk & compliance reporting across the business.• Maintain an awareness of best practice techniques and tools in an area of risk management and compliance.• Provide training on regulatory requirements to the business on request.• Ensure sound relationships with all internal and external stakeholders and effective communication across departments.• Assisting with the development and implementation of compliance management plans, policies, processes and monitoring to ensure the organization complies with laws and regulations, and statutory and supervisory requirements• Identifying legislative risks• Monitoring and interpreting industry developments and relevant laws and regulations• Providing advice, awareness and training on matters pertaining to compliance• Reporting compliance breaches and exposures• Preparing reports to management and relevant regulatory bodies• Liaising with Users and relevant departments Maintain a compliance framework in collaboration with the relevant stakeholders• Identify potential compliance breaches and investigate compliance irregularities or areas of concern• Reviewing, registering and resolving complaints received from clients• Ensure compliance records are up to date• Administration of mandates, contracts and agreements• Maintain the compliance procedures and manuals• Conducting and reporting on branch audits• FICA Process Show less

• Customer Care Quality Controller and Compliance Officer

  • May 2016 - Present

  Main Purpose- Ensure that all internally agreed upon Service Level Agreements (SLA’s) are met by Consultants and internal staff and escalate deviations to management.- Monitor all feedback being captured on CRM (CLIFF) by Consultants and other departments to ensure that feedback is of high quality, of value to the readers and in line with the agreed upon formats as per Standard Operating Procedures- Identify, collate and report on any issues being experienced by Users regarding our Products or Services as identified by Support, Consultants and Users themselves- Identify AVP (customers showing a significant decrease in volumes) and disseminate within department for planning and feedback- Collate and report on Monthly feedback received from Consultants and Planning Coordinators – relating to SLA’s, Underperforming new customers and AVP’s.- Compile and report on Customers who have cancelled- Process all mandate audit requests both internally and from PASA and report in pre-defined manner in order to ensure overall adherence to the relevant clearing rules- Have the ability to be first contact for irate and unhappy customers and deal with these customers in a calm and professional manner and escalate if required in a pre-defined manner Show less

• Snr Help Desk Customer Support Technician

  • Feb 2011 - Apr 2016

  - Logging Calls, CRM Maintenance and Resolution- System functionality Feedback- Providing Nursery with Feedback with regards to irate and clients needing additional training- Sending of Stock- Follow up of outstanding stock.- Follow up on Cliff Incidents (Completion of incidents and call quality)



Rectron South Africa

• South Africa
• Information Technology & Services
• 200 - 300 Employee

• IT Support

  • Mar 2009 - Dec 2010

  - Installing and configuring computer hardware, software, systems, networks, printers, andscanners.- Monitoring and maintaining computer systems and networks.- Responding in a timely manner to service issues and requests.- Providing technical support across the company

• Sales Admin Assistant

  • May 2008 - Feb 2009

  - Answering phones- Taking messages for sales consultants- Sales lunch rooster- Welcoming clients- Sales register