Experience

NACCC - Parenting Shouldn't End When Relationships Do

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Child Workforce Volunteer

  • Oct 2020 - Present



SAM-Sensory Dimensions

• United Kingdom
• Market Research
• 1 - 100 Employee

• Recruitment Manager

  • Sep 2017 - Jul 2020

  • Leadership of the Customer Service and Recruitment team as well as members of the Project Management team• Identification of service delivery challenges and system improvements• Provide solutions to leading the Customer Service and Recruitment team into a new initiative and the way in which they approached and solved the challenges this provided• Training, development, and coaching of the team to ensure maximum efficiency• Conducting 1-1’s• Develop and maintain all protocols and ways of working• Rota management and prioritisation of the Team’s workload, ensuring that all shifts are covered, and the Project Management team and the Casual Workers are working as “One Team” on studies• Maintaining the database and dealing with the complaints management system to ensure that all consumer and customer queries are dealt with in an efficient, empathetic, and professional manner to enhance customer service excellence • Designing and implementing social media marketing campaigns to increase the customer database from 7000 to 10500• Presenting results of initiated improvements, extracted from various reporting methods, at Management meetings• Liaising with clients to book Focus Discussion Groups at our viewing facility or at the client’s venue and ensuring that the required attendance and technology is in place

• Market Research Assistant Supervisor

  • Nov 2015 - Sep 2017

  • Promoted from Quality panelist to supervising Market Research consumer studies• Welcomed consumer to the facilities• Delivered the verbatim• Ensured that all necessary documentations were in place and consumers were familiar with the process• Followed a design provided by the client to ensure that all consumers were served the correct samples and data entry into the questionnaire was completed in a timely and correct manner



Chocolates for Chocoholics Ltd

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Self Employed

  • Sep 2009 - Sep 2017

  • Sold seasonal Chocolates with a value up to £30K per annum to both the public and corporate clients• Processed orders• Invoiced products supplied • Sold seasonal Chocolates with a value up to £30K per annum to both the public and corporate clients• Processed orders• Invoiced products supplied



SGI

• United States
• Computer Hardware
• 500 - 600 Employee

• Customer Service Administrator

  • Jul 2001 - Jul 2009