Experience

• Did volunteer work for INO's DAO Day Conference. Reported directly to the organizers and effectively delegated tasks to fellow volunteers based on their skill-set. Curated informative daily social media posts for the event, introducing and providing concise bios of the speakers. During the event signed in speakers and attendees keeping track of those that had registered, and assisted with post-event clean up once it concluded.



• Proof-read and edited over 30 works of content for social media, weekly blog updates, press release posts, and transcribed interviews.



• Created detailed profiles for host's accommodations. Worked closely with IT team, to improve customer user experience.



• Established rapport with clients from UK and North America providing customer care for transfers over 100.000$. Achieved collaborative communication across Fraud, AML, KYC, Payment, Verification, and Customer Support teams. Gained thorough understanding of the products and the fintech market. Verified customers identification documents to prevent fraud.



• Cultivated a safe and energetic environment with co-workers and guests. Organized and led several events for at least 50 people. Solely managed all ten rooms during night shifts.



• Established positive relationships with medical staff and patients and managed payments. Created and organized a system for medical files, appointments, and incoming phone calls.



• Achieved extensive skills designing and sewing more than a hundred innovative dance costumes for children.



• Seasonal job in a fast-paced environment. Assisted with food and drink orders.



• Served over 150 customers daily, created new drink and food items on the menu.



• Ensured work environment was prepared for success throughout service at the high-end facility. Gained bar-tending skills and served corporate events.



• Created excellent rapport with guests whilst ensuring effective service. Assisted in the organizing of work events, catering to over 200 people.



• First full-time working experience in Toronto. Gained valuable customer care experience serving people at big sports events like NHL and NBA.



• Achieved multi-tasking skills while establishing relationships with guests.