Writer

• Jun 2018 - Present

Freelance Writer

• Nov 2017 - Present

Billing Analyst

• Aug 2016 - Jun 2017

Communicated product information, dispute resolution, and account specific data to customers quickly and efficiently. Conducted interviews to expand Billing and Collections team and find candidate with ideal fit for both team culture and technical ability. Proficient and accurate with monthly billing cycles involving manual charges, sourcing metrics from internal teams, and manipulating data collected from multiple reporting systems. Consistently set up new customer accounts with rates and initial charges with accuracy and speed in a zero error tolerance environment. Ability to communicate information and resolutions between stakeholders with different requirements. Proven history navigating multiple data sources to support issue resolution in ticketing systems while handling simultaneous cases. Proactively curated thorough process documentation for Billing & Collections department and maintained it to ensure accuracy. Improved collaboration between technical and non-technical internal teams by building strong relationships with employees at all levels of the organization. Responsible for interfacing with leadership on a daily basis to effectively communicate status of billing cycles, define critical issues and impacts, design mitigation plans, and drive required decisions while balancing end user needs with Bandwidth requirements. Show less

Branch Banker II

• Aug 2015 - Aug 2016

Identified beneficial products and services during client interactions to maximize the client experience and BB&T brand to promote additional offerings. Organize weekly product knowledge to present to branch. Enhanced team environment with clear communication, flexible and approachable attitude, and collaboration. Reviewed daily reports for compliance and accuracy. Identified beneficial products and services during client interactions to maximize the client experience and BB&T brand to promote additional offerings. Organize weekly product knowledge to present to branch. Enhanced team environment with clear communication, flexible and approachable attitude, and collaboration. Reviewed daily reports for compliance and accuracy.

Women's Shoes Assistant Manager

• Nov 2014 - Mar 2015

Supporting department manager in reaching sales goals of $10 million. Building team accountability by completing detailed performance reviews. Addressed poor performers by maintaining positions expectations while documenting results in compliance with legal policy.Training staff on selling strategies including real time coaching Provided expertise in completing semi-annual Inventory successfullyTeaching team to use company's resources to build individually tailored relationships. Show less

Kids Department Manager

• Apr 2014 - Oct 2014

• Promoted in three months from Assistant Manager to Manager of department• Built sucessful sales team by identifying and hiring talented and personable staff.• Grew department from bottom five in the company to top 4 in the East Coast Region• Maintained department as #1 in the company with consistent 20%-30% increases over goal• Redesigned $1.3 million selling floor daily to accommodate new inventory.

Kids Department Assistant Manager

• Apr 2014 - Oct 2014

Sales - Provided coaching to sales associates; identified weaknesses and built on strengths. Maintained high morale for hard working team focusing on improving results each day. Ensured my own time on sales floor to “lead by example” and demonstrate what I had coached. Interpreted sales data to store manager and team on a daily basis.Customer Service - Ensured highest level of customer service with each and every customer. Coached employees on how to work through difficult customer situations on their own and when to escalate to a manager. Team had highest record of success in communicating benefits of Rewards Credit Card to customers in terms of number of accounts opened.Marketing - Performed major customer outreach by building tailored messages for upcoming sales, events, and customer management. Show less

Service Experience Lead

• Mar 2011 - Mar 2014

• Process cash funds from all registers, involving documentation of questionable transactions, balancing safe, preparing bank deposits and successfully pass monthly audits• Responsible for overseeing and inhibiting chargebacks and fraudulent transactions, as well as communicating prevention techniques to the sales floor• Train new hires to become successful on the sales floor, including register, technology, and cultural knowledge of the company• Be the expert for all general and specific questions and customer issues• Manage multiple tasks simultaneously while upholding exceptional customer service and privacy Show less

Transaction Representative

• Aug 2009 - Sep 2010

Consistently performed in the top 10% of work group of 90 employees, providing outstanding quality control, (based on performance reviews) Selected for senior management-run work group to improve efficiency Solved workflow issues relating to government documents; coordinated solutions with customer service department and management Consistently performed in the top 10% of work group of 90 employees, providing outstanding quality control, (based on performance reviews) Selected for senior management-run work group to improve efficiency Solved workflow issues relating to government documents; coordinated solutions with customer service department and management

Associate For Community Outreach

• Feb 2007 - May 2007

Edited and proofread documents for grammar, spelling, and clarity Conducted interviews and wrote articles covering local functions Trained in closing new clients Edited and proofread documents for grammar, spelling, and clarity Conducted interviews and wrote articles covering local functions Trained in closing new clients