MA, LPC

• Aug 2019 - Present

Clinical Intern

• Aug 2019 - Aug 2019

Customer Success Manager

• Aug 2016 - Aug 2019

Concierge

• Aug 2012 - Aug 2016

My Chicago team is recognized as #1 of all Four Seasons Concierge desk in the America’s. The face of the hotel, I have the unique privilege of partnering with our general management, manager of Guest Services and Rooms Division to ensure our guest’s experience. What has made this experience as unforgettable to me as I hope it is to our guests is the “Golden Rule”, a benchmark of the company, being empowered to do whatever necessary to deliver a “wow me” experience. I take this seriously and have seen the impact both to the guest and to the success of the company. • Ability to juggle dozens of tasks and requests in the form of face to face interaction, texts, emails, telephone calls while exceeding AAA, Forbes, Michelin, and Medalia standards • Arrange all guest needs including but not limited to reservations, appointments, tickets, private instruction • Ability to learn extremely quickly and under high pressure and volume • Maintain a calm demeanor and focus in stressful situations and to create a successful outcome • Qualify and assess high expectation guests needs with little to no face to face interaction • Managerial duties including understanding P & L statements, inventory monitoring and restocking, IT management of department work stations, organization of Concierge desk, back office, and stock room. Knowledge of Birch Street - purchasing and inventory software. • Successfully assisted at Four Seasons Toronto for 3 weeks with no previous knowledge of the city, transportation, people or culture. Show less

Catering Representative and Event Planner

• Mar 2012 - Aug 2012

• Planned wedding receptions, ceremonies, dinners, corporate events, trade shows including pre-planning, onsite execution and post event wrap up • Front of house management including greeting clients, overseeing corporate meetings, solidifying event plans, managing banquet managers, servers, and kitchen staff during events • Managing budgets, monitoring revenue and expense, fee collection and staff time and fees • Contributing to overall team success by identifying problems and proactively seeking out methods to improve self-performance efficiency of an operation or task Show less

Senior Art Administrator (Contract Mack and Associates)

• May 2011 - Nov 2011

• Received and delivered telephone calls from Hugh Hefner • Administrated all Art Department workflow and supported Managing Art Director and Managing Editor of Playboy Magazine • Delivered magazine tear sheets and final copies to all illustrators • Maintained dummy book and maintain art files with artwork for spreads, features, and covers • Created artist and editorial contracts working closely with Rights and Permissions • Created and delivered expense reports for Managing Editor and Managing Art Director through accounting department Show less

Tenant Services Coordinator (Contract)

• Dec 2010 - Apr 2011

• Managed front management office and responded to and dispatch all tenant service calls through 360Facility • Administrated all office invoices and worked within yearly budget • Managed cleaning team and maintained log of their duties • Coordinated move in/out procedures including tenant signage, directory board, keys/access cards, and furnishings • Emergency preparedness and crisis situations / Maintain Tenant Safety Manual • Maintained tenant contact lists and coordinate with security /Prepared tenant memos, events, and gifts • Ensured all tenant Certificates of Insurance and all vendor Certificates of Insurance were active and met company criteria Show less

Proprietor

• Jan 2007 - Jan 2011

• Owned and Operated sustainable organic and “made-from-scratch” Bakery and Café and Catering services • Handled all accounting and bookkeeping and doubled daily profits in one year • Catered events for up to 200 people • Trained and managed 6 employees • Owned and Operated sustainable organic and “made-from-scratch” Bakery and Café and Catering services • Handled all accounting and bookkeeping and doubled daily profits in one year • Catered events for up to 200 people • Trained and managed 6 employees

Facilities Manager

• Sep 2006 - Jul 2007

• Managed all five US eServ facilities in Naperville, IL, Moline, IL, Rock Island, IL, and Peoria, IL • Opened three new 4,000 SF – 10,000 SF offices effectively worked within budgets for each project • Designed and opened state of the art Global Collaboration Center • Assisted in securing over 3 million dollar tax incentive package for new 45,000 SF building in Davenport, IA • Initiated 45,000 SF new building project • Utilized real estate license for commercial applications on a regular basis • Negotiated multiple lease agreements including European and Asian agreements • Weekly meetings with Architects and construction team for new buildings • Daily contact and supervision with multiple construction projects • Managed all janitorial and maintenance and kitchen personnel at all locations • In charge of all building needs and improvements including ADA requirements, current codes, and electrical updates • Designed all interior spaces including desk areas, cubicles, paint colors, and furniture • Responded to all employee facility concerns and needs via online track-it system • Met and maintained all building codes and procedures for all facilities • Extensive communication with Construction project managers and superintendents • Facilitated communication with Perot Systems Corporate Facilities Management team • Followed compliance with corporate guidelines Show less