Experience

PositecUSA

• United States
• Manufacturing
• 1 - 100 Employee

• Director Sales Operations Kress Brand

  • Apr 2023 - Present



Sterlingworth Consulting

• Mooresville, NC

• Strategic Business Consultant

  • Apr 2017 - Apr 2023

  Business and technology consulting focused on go to market strategy, operational excellence, and digital roadmaps across all functions of the organization. Business and technology consulting focused on go to market strategy, operational excellence, and digital roadmaps across all functions of the organization.



Sleepme Inc.

• Wellness and Fitness Services
• 1 - 100 Employee

• Director Of Operations and Customer Engagement

  • Mar 2021 - Jul 2022

  Sleepme is eCommerce company focused on improving sleep through development and commercialization of sleep based products. Led and managed team of 44 across Operations and Customer Support with focus on process improvement and strategic direction for Customer Service (US & Philippines), Supply Chain and Warehouse / 3PL (US, UK, Australia), Repair Services (US & UK), Contract Manufacturing / Sourcing, and Quality Assurance. Sleepme is eCommerce company focused on improving sleep through development and commercialization of sleep based products. Led and managed team of 44 across Operations and Customer Support with focus on process improvement and strategic direction for Customer Service (US & Philippines), Supply Chain and Warehouse / 3PL (US, UK, Australia), Repair Services (US & UK), Contract Manufacturing / Sourcing, and Quality Assurance.



Burn Boot Camp

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Franchise Owner/Operator

  • Mar 2017 - Apr 2022

  Burn Boot Camp is a franchise fitness concept that originated in North Carolina with more than 300 locations across the US. As a Franchisee identified and negotiated lease agreements for 2 locations in the North Shore of Chicago. Responsible for operational effectiveness, staffing, management and grass-roots marketing. Burn Boot Camp is a franchise fitness concept that originated in North Carolina with more than 300 locations across the US. As a Franchisee identified and negotiated lease agreements for 2 locations in the North Shore of Chicago. Responsible for operational effectiveness, staffing, management and grass-roots marketing.



SeedSpark

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Transformation and Managed Services

  • Jul 2020 - Mar 2021

  SeedSpark is a Managed IT Services, Cyber Security, Custom Software Development and Digital Marketing firm. Led clients in their journey through the Transformation Continuum by providing direction and consultation on strategic business and technology initiatives to drive client acquisition and retention, product/service delivery, culture enrichment, and financial management and reinvestment. Led Managed Services team with focus on process improvements, training and customer engagement to increase customer and employee satisfaction. Established KPIs and restructured team to address increased customer acquisition and volume. Worked cross-functionally with other leadership to develop strategic plan and ongoing company improvements to gain market share. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Director of Merger and Acquisition Integration

  • Aug 2015 - Apr 2017

  Established Lowe’s Global Mergers and Acquisitions Integration practice focused on achievementof deal value drivers, development of centers of excellence and supervised initial integration plansof $2.3B Rona and $200M Central Wholesalers acquisitions.

• Director of Operations, Iris Smart Home - Home Automation

  • Jul 2014 - Aug 2015

  Directed Operations function (product development, marketing, merchandising, customer service,and in-store execution) of Lowe’s Home Automation business unit. Focus on revamping of the in-store experience, re-training store employees and customer support, re-branding/re-packaging and launch of v2.0.

• Director Business Development - Services Marketplace Digital

  • Aug 2012 - Jul 2014

  Launched digital home services business model leveraging Porch.com in 1,700+ stores to facilitatepersonalized interactions across the customer and contractor journeys. Accountable for crossfunctionalexecution across Store Operations, Merchandising, Customer Service, Technology,Marketing, and Training.

• Vice President - Services Platform Omni-channel

  • Mar 2011 - Aug 2012

  Led Lowe’s $700 million Omnichannel initiative to build a seamless customer experience acrossselling channels. Responsible to C-suite for driving alignment across all functions of theorganization including Marketing, Merchandising, HR, Supply Chain, IT, and Store Operations totransform business operations and processes. Led day to day change management and operations of the effort through deployment and value realization.

• Director Business Development - Omni-channel Strategy

  • Jul 2008 - Mar 2011

  Responsible for Lowe's Omnichannel strategy development, process modeling and business model collaboration across all functions of the organization.

• Director Business Development - In-home Selling Initiative

  • Mar 2007 - Jul 2008

  Piloted Lowe’s In-Home Services model into 2 markets to create new selling channel, customersupport model and delivery / supply chain strategy through management of 40+ team membersto drive operational improvements resulting in a national launch of the program that represents~$1.6B in revenues and 1,550 employees.

• Manager International Market Entry

  • Oct 2005 - Mar 2007

  Supported Lowe's international expansion effort into Canada. Focusing on cross-functional development for merchandising, marketing, IT, and store operations functions.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Retail Channel Marketing Manager

  • Mar 2003 - Oct 2005

  GE Sealants and Adhesives provided consumer and construction grade products to the home improvement, marine and automotive industries. Responsible for development of the Retail Channel marketing, positioning strategy and execution of the agreed upon in-store and consumer marketing activities for Lowe's, Home Depot, WalMart, Target and Kmart. GE Sealants and Adhesives provided consumer and construction grade products to the home improvement, marine and automotive industries. Responsible for development of the Retail Channel marketing, positioning strategy and execution of the agreed upon in-store and consumer marketing activities for Lowe's, Home Depot, WalMart, Target and Kmart.



Dove Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Business Strategy Consultant

  • Mar 2000 - Mar 2003



CCC Intelligent Solutions

• United States
• Software Development
• 700 & Above Employee

• Territory Sales Manager

  • Aug 1996 - Mar 1999



Peace Corps

• United States
• International Affairs
• 700 & Above Employee

• Small Business Development Volunteer

  • Feb 1994 - Jun 1996